5-7 years of experience as a Service Advisor in a dealership setting
Toyota/Lexus experience preferred
Strong organizational and time management skills
Proficient in computer use
Excellent customer service and communication skills
Valid IL driver's license and ability to pass a background check
Responsibilities
Utilize walk-around process to enhance customer awareness of vehicle condition
Generate service order estimates and quotes for customers
Recommend services based on vehicle condition and mileage
Conduct timely vehicle status updates and follow-ups via calls and texts
Resolve customer complaints effectively
Benefits
Medical insurance with multiple plan options through Blue Cross Blue Shield
401k plan with company match
Paid holidays and vacation
Employee discounts
Weekly payroll with direct deposit
Stable work environment
Flexible Spending Account options available
Full Job Description
We are looking for Service Advisors for our late morning shift (Tuesdays - Fridays 9am-6pm and Saturdays 7:30am-5pm) in order to accommodate our expanding business and facility expansion (22 ADDITIONAL service bays!).
Our Toyota store is consistently a top-5 performer in the state so we have the repeat business and work to keep you busy. We are also the Toyota distribution center for parts for our district so we have the fastest parts availability in area
$70,000 - $120,000+/year
Toyota/Lexus experience preferred
Previous Advisor, Dealership experience required
Experience working in teams preferred
MUST be proficient using a computer
MUST have strong organizational and time management skills
MUST have strong customer service and communication skills
MUST have valid IL drivers license and pass a background check before starting in this role
Utilize walk around process to increase customer awareness of vehicle condition and build rapport
Generate service order estimates/quotes for customers
Make suggestions to customers for recommended services based on customer's vehicle condition and mileage
Conduct timely vehicle status updates and post-repair follow up - phone calls and emails/texts to customers
Resolve customer complaints
Systems Experience Preferred: Reynolds Ignite, Tech Dispatching, TSD Loaner Software
WE OFFER:
Medical insurance - Blue Cross Blue Shield - multiple plan options available
