OverviewSales & Service Advisor Location: Redlands
Employment Type: Full-Time
Pay Range: $65,000 - $90,000 Hourly plus commission
Why This Role MattersWant to build a career in automotive service while helping customers make confident decisions about their vehicles? As a
Sales & Service Advisor, you're one of the first and most important connections customers have with our shop. You'll greet customers, listen to their concerns, recommend the right services, and guide them through a smooth, trustworthy experience from check-in to checkout.
This is a great fit if you enjoy customer service, sales, and problem-solving in a fast-paced environment. You don't need to be a technician-we'll train you on our products, services, and the tools that support customers and the store team.
What We Offer- Competitive pay, including bonus or commission opportunities
- Paid training and hands-on development
- Medical, dental, and vision benefits
- Paid time off
- Employee discounts
- Career advancement opportunities, including growth toward Assistant Store Manager, Store Manager, and other field leadership roles
What You'll Do- Greet customers in person and by phone, listen to their needs, and build trust from the first hello.
- Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend the right products and services.
- Clearly explain maintenance, repair, tire, warranty, and financing options so customers can make confident decisions.
- Build accurate estimates, work orders, and invoices in the point-of-sale system.
- Keep customers updated on service status, timing, and cost throughout the day.
- Partner with technicians and store leadership to manage workflow and keep repairs on track.
- Schedule appointments, verify parts availability, and follow proper checkout procedures, including reviewing completed and declined work.
- Make post-service follow-up calls to ensure satisfaction and encourage return visits.
- Help keep the store clean, safe, and customer-ready, and follow all safety procedures and required PPE.
- Work a flexible schedule, including weekends as needed, and uphold Sun Auto's core values and company policies.
What We're Looking ForRequired:The right candidate is customer-focused, organized, comfortable with sales conversations, able to learn automotive products and services, and can manage multiple priorities while staying professional and helpful.
- Professional appearance and ability to represent the brand positively with customers and teammates.
- Strong customer service, communication, and active listening skills.
- Ability to work in a process-driven environment and follow company service standards.
- Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
- Ability to explain service recommendations, estimates, timelines, warranties, and declined work clearly and professionally.
- Ability to manage competing priorities from customers, technicians, and store leadership in a fast-paced environment.
- Valid driver's license and successful completion of a Motor Vehicle Records check.
- Ability to work a flexible schedule, including weekends as needed.
- Must be 18 years of age or older.
Preferred:- Previous Service Advisor experience or other retail automotive sales experience.
- Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
- ASE Certified Service Consultant Certification or ability to obtain within 90 days of hire.
- State Inspector License, in applicable locations, or ability to obtain within 30 days of hire if required by the store.
- High school diploma or equivalent.
Growth & DevelopmentWe promote from within. As a Sales & Service Advisor, you'll build the customer care, sales, and workflow skills that open doors to Assistant Store Manager, Store Manager, and other field leadership roles-many of our leaders started right where you are, with paid training and support at every step.
Work Environment & Physical Requirements- Automotive shop and retail service environment with exposure to moderate to loud noise, dust, exhaust fumes, lubricants, petroleum products, vapors, and caustic materials.
- Temperature variations may include extreme heat and/or extreme cold.
- Ability to stand up to eight hours per day and walk to access various areas of the building.
- Ability to bend, stoop, kneel, and crouch regularly, with full range of motion in arms and hands.
- Ability to lift and/or move up to 10 pounds regularly and up to 70 pounds frequently.
- Vision sufficient to detect color, depth, and refocus; use of safety goggles or other PPE as required.
- Ability to communicate with customers, technicians, service advisors, managers, and shop teammates.
- Reasonable accommodations may be made for individuals with disabilities.
