Job Type
Full-time
Description
Summary
As a Service Writer at Saratoga Honda, you will be the vital link between our customers and the service department. This role is essential in ensuring customer satisfaction by accurately communicating their needs and facilitating efficient service operations.
Key Responsibilities:
- Greet customers and ensure a warm, professional, and welcoming experience
- Assess vehicle issues and maintenance needs, offering expert advice and recommendations
- Prepare detailed repair orders, including costs, services required, and estimated timelines
- Act as a liaison between technicians and customers, keeping clients informed throughout the repair process
- Promote and upsell additional services or products that benefit the customer
- Ensure all services are performed to Honda's quality standards and customer satisfaction
Qualifications:
- Previous experience in an automotive service advisor role preferred
- Strong understanding of vehicle maintenance and repair processes
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Proficient with computer systems and repair order software
- Passion for delivering outstanding customer service
- Must have a valid driver's license and clean driving record
If you are passionate about providing outstanding customer service in the automotive industry, we invite you to apply today and become a part of our dedicated team at Saratoga Honda!
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
Work Days:
- Rotating weekends
- Weekends as needed
Ability to Commute:
- Saratoga Springs, NY 12866 (Required)
Work Location: In person
Salary Description
85000 to 135000 per year
