As a Service Advisor, you will greet customers, listen to their vehicle service needs, schedule appointments, communicate with technicians, provide updates throughout the repair process, and help ensure a smooth and positive service experience from start to finish. If you are customer-focused, organized, and enjoy working in a fast-paced environment, we would love to hear from you!
Service Advisor Compensation and Benefits:- Competitive Pay: $70,000-$100,000
- Flexible Working Hours
- Health Insurance
- PTO & Sick Leave
- 401(K)
Schedule:
- Full-time
- Monday through Friday
- Every third Saturday from 7:45 AM-1:00 PM
Service Advisor Responsibilities:- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend maintenance base on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
Service Advisor Requirements:- Previous experience at a Ford dealership is a plus
- Ability to identify the problem quickly
- Knowledge of automobiles
- Proven record of achieving exceptional customer satisfaction
- Past experience as a service advisor, assistant lane manager or service consultant
- Very energetic personality
- A desire for a long-term career with a growing organization
- Personal and professional integrity
- Computer skills and willingness to learn new programs
- Ability to learn new technology and repair and service procedures and specifications
- Minimum of 1 year in service department
- Ability to lift 50 pounds and work on your feet for extended periods of time
- Ability to work in a fast-paced environment
- Basic computer skills
- Positive, friendly attitude
- High school diploma or equivalent
