Previous experience as a Service Advisor or similar role in the automotive field.
Excellent communication and interpersonal skills for customer interaction.
Strong problem-solving skills and attention to detail.
Ability to multitask in a fast-paced environment.
Familiarity with automotive terminology is advantageous.
Proficient in service management software.
Valid driver's license required.
Responsibilities
Greet customers promptly upon their arrival for service.
Listen to customer concerns and provide suitable service recommendations.
Prepare clear estimates for services and repairs.
Coordinate with technicians for scheduling repairs and maintenance.
Keep customers updated on the status of their vehicles during the service process.
Maintain detailed records of services, parts used, and customer interactions.
Handle inquiries and resolve customer issues to ensure satisfaction.
Promote additional services to enhance customer experience.
Benefits
Health, dental, and vision insurance options.
401(k) retirement plan with company match.
Paid time off and holidays.
Opportunities for professional development and career growth.
Employee discounts on vehicle purchases and services.
Full Job Description
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Ron Tirapelli Ford, Inc is seeking a motivated and customer-focused Service Advisor to join our team in Shorewood, IL. In this role, you will be the primary point of contact for our customers' service needs, providing expert guidance and ensuring a seamless service experience. You will work closely with our technicians to coordinate repairs and maintenance, while maintaining clear and professional communication with clients. Responsibilities
Greet customers promptly and professionally when they bring their vehicles in for service.
Listen to customer concerns, assess their needs, and provide accurate service recommendations.
Prepare and explain estimates for service and repairs clearly and transparently.
Coordinate with technicians to schedule and monitor vehicle repairs and maintenance.
Keep customers informed about the status of their vehicles throughout the service process.
Maintain accurate records of customer interactions, services performed, and parts used.
Handle customer inquiries and resolve problems efficiently, ensuring customer satisfaction.
Promote additional services and upsell when appropriate to enhance the customer experience.
Requirements
Previous experience as a Service Advisor or in a customer service role within the automotive industry is preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to multitask and manage time effectively in a fast-paced environment.
Familiarity with automotive terminology and service processes is a plus.
Proficient with computer software including service management systems.
Valid driver's license.
Benefits
Competitive salary range of $70,000.00 - $110,000.00 per year, paid weekly.
Health, dental, and vision insurance options.
401(k) retirement plan with company match.
Paid time off and holidays.
Opportunities for professional development and career growth.
Employee discounts on vehicle purchases and services.
