Excellent communication capabilities with customers
Professional appearance
Consistent record of service and sales success
Proven history of positive customer satisfaction
Team-oriented and self-motivated
Ability to work independently with limited supervision
Clean driving record with valid license
Responsibilities
Oversee service orders and Drive Lane workflow to ensure prompt customer service
Take ownership of the customer experience to leave a positive impression
Provide concierge support for all owner inquiries, ensuring thorough handling
Ensure consistent sale of technicians' time to service customers
Efficiently distribute work among technicians
Answer technical questions related to vehicle issues and services
Maintain Customer Success Index at or above company standards
Assist in diagnosing vehicle problems and ordering necessary parts
Administer warranty claims and supervise the service department
Reinforce company policies and ensure adherence to standards
Encourage compliance with applicable laws and foster positive employee relations
Benefits
Medical, Dental and Vision Insurance
401(k) with company match
Premium ongoing professional development
Community service participation
Employee referral and automotive acquisition programs
Full Job Description
What We Offer
Competitive compensation plan based on experience with an hourly compensation range of $18.05 and $18.05with bonuses at a range from $48k to $125k per year.
Medical, Dental and Vision Insurance
401(k) with company match
Premium, ongoing professional development
Participate in Giving Home Community Service days.
Employee Programs for referral bonus, vehicle acquisition, and automotive purchases
Responsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Success Index at or above company standards.
Assist in diagnosing vehicle problems, order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Qualifications
Organized and friendly personality
Demonstrated ability to manage others.
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated.
Able to work with little supervision.
Clean driving record and valid driver's license
Pay Incentives
The Service Advisor has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $18.05.The position also may also pay a production bonus based on individual or team performance that may range from $0.00 to $95,240 (If baseline benchmarks are not met) without any fixed upper limit.
The position also may also pay a production bonus based on individual or team performance that may range from $0.00 to $2,000(if baseline benchmarks are not met) without any fixed upper limit.
A fully trained and motivated salesperson (working full time) has unlimited earning potential and typically earns between $48,000 to 125,000+ (with base pay, commissions, and bonuses) annually with all things being equal.
