Willingness to undergo a pre-employment background check
Responsibilities
Oversee the flow of the Drive Lane to ensure prompt and courteous service
Take ownership of the customer experience to leave a positive impression
Provide concierge support for all owner inquiries, both in person and by phone
Ensure daily inventory of technicians' time is sold to service customers
Efficiently distribute work among technicians
Benefits
Medical, Dental, and Vision insurance
Short and Long Term Disability coverage
Paid Basic Life Insurance
401(k) Plan
Personal Time Off
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family-owned and operated environment
Health and wellness initiatives
Saturday Lunches
Discounts on products and services
Full Job Description
Service Advisor
As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.
What We Offer
Medical
Dental
Vision
Short and Long Term Disability
Paid Basic Life Insurance
401(k) Plan
Personal Time Off
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family-owned and operated
Health and wellness
Saturday Lunches
Discounts on products and services
**PAY: $80,000 - $95,000 DOE
Responsibilities
Oversee the flow of the Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether by phone or in person, to ensure the customer does not get mishandled
Ensure that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Acceptable motor vehicle driving record according to dealership guidelines
Willing to submit to a pre-employment background check
Physical Demands: The physical demands described here are representative of those required of an employee to perform the essential functions of this job successfully.
While performing the duties of the job, the employee is regularly required to stand; walk; use hands to finger, and reach with hands and arms; climb or balance; and talk or hear.
The employee frequently is required to stoop, kneel, crouch, or crawl.
The employee is occasionally required to sit.
The employee must regularly lift and/or move up to 40 pounds.
Specific vision abilities required by this job include close vision and depth perception.
Test driving customers' vehicles
Work Environment:
While performing the duties of the job, the employee is frequently exposed to moving mechanical parts and fumes or airborne particles.
The noise level in the work environment is usually moderate.
