Preferred previous experience as a Service Advisor
Strong communication skills with customers and service teams
Basic automotive knowledge
Comfortable using dealership software and technology
Valid driver's license with an acceptable driving record
Responsibilities
Answer incoming calls and greet customers following established procedures
Build positive relationships by assessing customer needs and providing solutions
Conduct vehicle walk-arounds to evaluate service requirements
Communicate service recommendations, costs, and timelines to customers
Secure customer approval for services and inspections
Prepare accurate repair orders using the ADP system
Coordinate repair activities and maintain service progress
Provide ongoing status updates to customers during the repair process
Manage the customer delivery process and ensure timely vehicle returns
Process customer payments and ensure a seamless service experience
Benefits
Competitive pay
Medical, Dental, and Vision Plans
Paid Holidays and PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Access to Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
Full Job Description
Dealership: L0851 Kia of North Tucson
Kia of North Tucson
Hiring: Service Advisor
Pay: $8,000 - $10,000 per month. Commission Earnings Based on Performance and Experience.
Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.
We are looking for a customer-focused Service Advisor to join our dynamic service team. You will be the primary contact for our service customers, delivering an exceptional ownership experience while identifying opportunities to recommend needed maintenance and repairs. If you enjoy helping customers, have sales skills, and a desire to grow with an industry-leading organization, we encourage you to apply.
What You'll Do
Answer incoming calls and greet customers while following established customer contact procedures.
Build positive customer relationships by identifying concerns, assessing needs, and providing service solutions.
Conduct vehicle walk-arounds to evaluate service requirements and recommend appropriate maintenance services.
Communicate service recommendations, costs, timelines, and expected completion dates to customers.
Secure customer approval for recommended services, multi-point inspections, and any additional repair requests.
Prepare accurate repair orders and service documentation using the ADP system while supporting upfront pricing standards.
Coordinate repair activities by dispatching work to technicians and maintaining service requirements and progress.
Provide ongoing status updates throughout the repair process to ensure customers remain informed and engaged.
Manage the customer delivery process, including reviewing completed work, explaining services performed, and returning vehicles promptly.
Process customer payments, ensure a seamless Sales-to-Service experience, and deliver exceptional customer service from initial contact through vehicle pickup.
What You'll Bring
1 + years of experience
We prefer previous Service Advisor experience.
Experience helping customers and creating an exceptional service experience
Communicate with customers and service
A willingness to jump in where needed
A commitment to following through on promises
Basic automotive knowledge
Comfortable using computers, technology, and dealership software systems
Acceptable driving record and a valid driver's license in your state of residence.
Total Rewards
We offer a comprehensive benefits package designed to support you and your family, including:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com
