Dealership:L0547 Elk Grove Ford
Elk Grove FordNow Hiring: Service Advisor- Pay: $64,500 - $161,800 Annually
- Schedule: Full Time
- Department Hours: Monday - Friday: 7:00am - 6:00pm, and Saturday: 8:00am - 5:00pm
What You'll Do- Greet customers promptly and build trust from the first interaction
- Document customer concerns and translate them into repair orders
- Communicate recommended services and maintenance
- Provide regular updates on repair status and timelines
- Coordinate with technicians to ensure quality work completion
- Ensure every customer interaction reflects high-quality service and customer satisfaction.
What You'll Bring- 2+ years of Service Advisor experience
- Spanish-speaking candidates are encouraged to apply. Bilingual communication skills are a plus!
- Knowledge of automotive systems and maintenance services
- Experience meeting sales and customer satisfaction goals
- Respond promptly to customer questions in person, by phone, and by email.
- Follow up with customers to support the service process.
- Acceptable driving record and a valid driver's license in your state of residence.
Total RewardsThe Annual Estimated Earnings Range is $64,500.00 - $161,800.00.
This is a performance driven position, eligible for short/long term incentives as part of total compensation, which includes Commissions off Individual Sales, and Individual Gross Profit, and Bonuses based on Manufacturer Approvability, Customer Pay Labor per RO, and Flat Rate Hours.
Actual pay offered will be based on skills, qualifications, experience, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.
We offer a comprehensive benefits package designed to support you and your family, including:- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.
