Full Job Description
Location: Southampton, NY
Job Type: Full-Time
Compensation: 89-110K annually
Join Our Team
CDJR Southampton is seeking a motivated, customer-focused Service Advisor to join our growing team. If you are passionate about delivering exceptional customer service and enjoy working in a fast-paced automotive environment, we want to hear from you.
As a Service Advisor, you will serve as the primary point of contact for our service customers, ensuring a premium ownership experience while coordinating vehicle service and maintenance needs.
Responsibilities
Greet customers and provide a professional, welcoming experience.
Schedule service appointments and accurately document customer concerns.
Communicate repair recommendations, maintenance needs, and service timelines.
Prepare repair orders and maintain accurate customer records.
Coordinate with technicians to ensure timely completion of repairs.
Keep customers informed throughout the service process.
Review completed work with customers and explain services performed.
Promote recommended maintenance and service offerings.
Ensure customer satisfaction and help maintain high CSI scores.
Qualifications
Previous automotive service advisor experience preferred.
Strong customer service and communication skills.
Ability to multitask in a fast-paced environment.
Excellent organizational and problem-solving abilities.
Proficiency with computer systems and dealership software.
Valid driver's license with a clean driving record.
Experience with luxury brands is a plus but not required.
Benefits
Competitive compensation package
Medical, Dental, and Vision Insurance
401(k)
Paid Time Off and Holidays
Supplemental Insurance Options
Employee Discounts
Ongoing Training and Career Development
Opportunity to work with world-class luxury automotive brands
Requirements
Requirements for Automotive Service Advisor:
Valid driver's license, along with a three year clean driving record
Willing to submit to pre-employment screenings, including background and MVR
Organized and friendly personality
Time management skills
Exceptional communication skills
Professional, well-groomed personal appearance
Proven track record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self motivated
Able to work with little supervision
