Description of the Role:Friendly Ford - Las Vegas is seeking a Service Advisor to join our dynamic team. As a Service Advisor, you will be responsible for providing exceptional customer service to our valued clients, ensuring their needs and expectations are met. This role requires strong communication and organizational skills, as well as the ability to work in a fast-paced environment.
Benefits:- Competitive compensation ranging from $65,000 to $120,000 per year
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Responsibilities:- Interact with customers, both in person and via phone, to understand their automotive service requirements
- Provide accurate and detailed information about services and repairs, including cost estimates and timeline
- Schedule appointments and maintain a well-organized service schedule
- Collaborate with technicians to ensure timely completion of service jobs
- Address customer inquiries and concerns in a professional and timely manner
- Build and maintain strong customer relationships to foster repeat business
Requirements:- Previous experience as a Service Advisor in the automotive industry is preferred
- Ford experience preferred
- High school or equivalent (Preferred)
- Customer Service experience: 1 year (Preferred)
- Driver's License (Required)
- Must have a good driving record
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment and handle multiple tasks
- Proficiency in computer systems and software, including CRM systems
