5-7 years of relevant experience as a Service Advisor, preferably within the automotive sector
Familiarity with Ford vehicles and services is a plus
High school diploma or equivalent strongly preferred
Minimum 1 year of customer service experience
Valid driver's license with a clean record
Exceptional communication and interpersonal skills
Strong multi-tasking and problem-solving abilities
Responsibilities
Engage directly with customers in person and over the phone to assess their automotive service needs
Deliver precise information regarding services and repairs, including estimates and timelines
Organize appointments and manage an efficient service schedule
Collaborate with technical staff to ensure timely service completion
Address customer questions and concerns promptly and professionally
Cultivate long-term relationships with customers to encourage repeat business
Benefits
401(k) and 401(k) matching program
Comprehensive health, dental, and vision insurance
Life insurance coverage
Generous paid time off policy
Employee discounts on services and vehicles
Full Job Description
Description of the Role:
Friendly Ford - Las Vegas is seeking a Service Advisor to join our dynamic team. As a Service Advisor, you will be responsible for providing exceptional customer service to our valued clients, ensuring their needs and expectations are met. This role requires strong communication and organizational skills, as well as the ability to work in a fast-paced environment. Benefits:
Competitive compensation ranging from $65,000 to $120,000 per year
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
Responsibilities:
Interact with customers, both in person and via phone, to understand their automotive service requirements
Provide accurate and detailed information about services and repairs, including cost estimates and timeline
Schedule appointments and maintain a well-organized service schedule
Collaborate with technicians to ensure timely completion of service jobs
Address customer inquiries and concerns in a professional and timely manner
Build and maintain strong customer relationships to foster repeat business
Requirements:
Previous experience as a Service Advisor in the automotive industry is preferred
Ford experience preferred
High school or equivalent (Preferred)
Customer Service experience: 1 year (Preferred)
Driver's License (Required)
Must have a good driving record
Excellent communication and interpersonal skills
Strong problem-solving abilities
Ability to work in a fast-paced environment and handle multiple tasks
Proficiency in computer systems and software, including CRM systems
