Overall purpose of role:

The Service Account Manager will be responsible for increasing levels of customer satisfaction, provide technical support to resolve client onsite issues and drive order generation through active account management. The role develops relationships with clients to gain sales, repeat business, provide technical support and completes all supporting reports, presentations and administrative processes.

This role will be based in America (ideally located in the central belt region)

Key Responsibilities:

• Execute a sales strategy to proactively sell Matcon products, gain repeat sales of all products and spares and offer service capabilities.
• Develop relationships with key account holders within the territory to increase the level of customer service and satisfaction
• Proactively seek and progress opportunities using the CRM tools provided (Dynamics)
• Understand market pricing and manage price
• Liaise closely with internal stakeholders (system sales & sales support) to ensure continuity of the sales process.
• Submit detailed sales visit reports to communicate customer, market and industry intel to the wider business.
• Manage service contract management to aid revenue generation and renewal
• Convert leads into sales
• Track orders region by region
• Introduce new service agreements
• Provide or arrange technical support for client issues (breakdown, performance concerns, etc.)
• Provide regular client training to ensure 'best practice' regarding operation and maintenance is observed
• Provide group level presentations at both operator and management level

This list is not exhaustive and the job holder may be asked from time to time to undertake other duties so that the team or department can function efficiently. Such a request will be reasonable and will be within this role's normal scope of authority.

Skills & Abilities:

• Ability to live and work in America (Central belt region)
• Organised
• Independent and self-motivated
• Sociable
• Assertive and persuasive
• Driven, positive, confident and enthusiastic
• Customer centric approach
• Flexible team player willingness to understand the department and support where necessary
• Willingness to travel throughout America
• Clean driving licence
• Enjoys new challenges

Knowledge & Qualifications:

• A technical post-secondary or equivalent degree is preferred.
• 2-4 years of related experience with a proven customer service track record in a technical sales environment.
• Prior experience in a manufacturing environment is desired.
• Experience using ERP and CRM is an asset.
• Language - English (required), Spanish (an advantage)
• High level of industry knowledge

Relevant training:

• Internal technical training on Matcon equipment provided

Location and any travel requirements:

Matcon America's

Travel required visiting customers, with overnight stays across America and possibly South America, of around 1-2 weeks a month.

Total Rewards
The compensation range for this position is $69,200.00 - $103,800.00, depending on experience. This position may be eligible for performance based bonus plan.

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefits-and-rewards/

This posting is for an existing vacancy.

Artificial intelligence is not used to screen, assess or select applicants.