5+ years of maintenance experience with a focus on contract execution and management
Exposure to industrial automation, materials handling, warehousing, or logistics sectors beneficial
Broad knowledge of software, mechanical, and electrical engineering concepts
Excellent interpersonal skills for building rapport across diverse cultures
Strong customer service orientation
Demonstrated ability to collaborate and drive independent work
Strong analytical and reporting skills with attention to detail
Project management skills
Ability to prepare or oversee technical documentation
Willingness to travel up to 25% to client sites in North America
Responsibilities
Understand clients' operational objectives and how Exotec's solutions support them
Monitor client satisfaction and seek opportunities for improvement
Ensure compliance with lifetime services agreements and manage 3rd party service contracts
Report on maintenance contracts' profitability internally
Facilitate the handover of client sites from Deployment to Maintenance teams
Participate in improving system reliability and maintenance processes
Benefits
Annual bonus potential on top of base salary
Comprehensive medical, dental, and vision coverage
Generous vacation and time off policy
401(k) with company match
Eligibility for Employee Share Option program after 1 year
Continuous training and development opportunities
Beautiful, newly renovated office space in midtown Atlanta
Full Job Description
Responsibilities
As a client advocate, understand the clients' operational objectives and how their use of Exotec's solutions support those objectives.
Monitor clients' satisfaction with and actively seek out opportunities to improve the client experience and satisfaction, both within Exotec and at the client sites.
As the subject matter expert on the clients' lifetime services agreements, ensures Exotec meets the agreed to terms and conditions of those agreements as well as establishing and managing 3rd party service contracts to support non-core products that Exotec supplied to our clients.
Report internally on maintenance contracts' profitability
Actively participate in the handover of client sites from Exotec's Deployment team to the Maintenance team, including working with the client to ensure they understand how Exotec supports their operations on a daily, weekly, and monthly basis.
Participate in the ongoing improvement of Exotec's system reliability and maintenance processes, best practices, protocol, etc.
Requirements
We strongly encourage applications from candidates of all genders to help us build a truly inclusive environment. If you don't meet every requirement listed below, don't worry-your skills and experiences may still make you a great fit!
Bachelor's degree or equivalent is required
5+ years of maintenance experience, specifically with some exposure to maintenance contracts execution and management
Some exposure to the industrial automation, materials handling, warehousing and/or logistics sectors would be highly beneficial
Broad knowledge on software, mechanical and electrical engineering concepts
Excellent interpersonal skills with the ability to build rapport with clients, contractors and suppliers at all levels of business across multiple cultures
Strong orientation toward customer service
Demonstrated ability to both collaborate with others drive your own work
Strong analytical and reporting skills, with attention to detail and financial acumen.
Project management skills
Ability to prepare or oversee technical documentation
Openness to travelling up to 25% to client sites in North America
Benefits
Annual bonus potential on top of base salary
Comprehensive medical, dental and vision coverage
Generous vacation and time off policy
401(k) with company match
Eligibility to participate in Employee Share Option program after 1 year of employment
Continuous opportunities for training and development within a quickly growing company
Beautiful, newly renovated office space in midtown Atlanta
To apply, please submit your resume. Only shortlisted candidates will be contacted for the next steps in the hiring process. We look forward to receiving your application!
