Commitment to harm and stigma reduction, and health equity.
Strong communication skills with diverse populations.
Experience or interest in supporting underserved communities affected by STIs/HIV.
Familiarity with electronic health record systems.
Ability to uphold confidentiality and professional boundaries in compliance with regulations.
Bilingual or multilingual abilities preferred.
Responsibilities
Lead development and implementation of evidence-based sepsis care protocols.
Coordinate communication to comply with sepsis performance metrics.
Educate staff on sepsis recognition and treatment standards.
Implement screening tools for early sepsis detection.
Analyze and report data for performance improvement initiatives.
Collaborate with teams to ensure integrated sepsis protocols.
Advocate for routine opt-out screening for STIs in the ED.
Benefits
Professional development opportunities and training programs.
Community outreach program participation.
Support for lifelong learning and continuing education.
Comprehensive benefits package including health and wellness initiatives.
Full Job Description
Job Summary:
The Sepsis RN Coordinator/Patient Navigator RN EDSP is responsible for the strategic development, implementation, and ongoing management of protocols, procedures, and performance improvement initiatives related to sepsis. This role ensures early identification, appropriate treatment, accurate documentation, and improved outcomes for patients with actual or suspected sepsis across the Emergency Department, inpatient units, and ICU.
In addition, the Sepsis RN Coordinator/Patient Navigator RN EDSP supports the Emergency Department Screening Program (EDSP) by facilitating routine opt-out screening follow-up for HIV and Syphilis. This role focuses on patient education, results disclosure per protocol, care coordination, linkage to treatment, and collaboration with internal and external partners to ensure continuity of care after ED visit.
In addition,
Serving as a clinical leader, educator, liaison, and data analyst, the coordinator plays a key role in aligning care practices with Joint Commission certification standards, California Title 22, CMS Core Measures, and hospital goals and serves as key liaison between Emergency Department staff, patients, community clinics, and public health partners to reduce barriers to care, and improve health outcomes.
Actively and consistently contributes to department operations and communications, behaves in a manner consistent with the mission, vision, and values of Pipeline Health, upholding standards of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you) patient communication.
Essential Functions:
Leads the development, implementation, and continuous improvement of evidence-based sepsis care, along with workflows, protocols, policies, and procedures across Emergency Department and inpatient departments.
Coordinates interdepartmental communication and planning to support compliance with Sepsis Metrics (SEP-1, Mortality, Sepsis LOS, Sepsis readmission rates and bundle compliance)
Provides education and training to staff-including nurses, physicians, and support personnel-on sepsis recognition, early intervention, treatment protocols, and documentation standards.
Implements and monitor screening tools and procedures to identify patients at risk for sepsis, facilitating early detection and timely care.
Collects, analyzes, and reports sepsis-related data to identify trends, monitor outcomes, and support performance improvement initiatives.
Collaborates with interdisciplinary teams to integrate sepsis protocols into patient care pathways and ensure seamless coordination across departments.
Maintains current knowledge of Joint Commission, CDPH, CMS and California Title 22 standards related to sepsis care.
Oversees compliance tracking and reporting for sepsis protocols, including submission of data to regulatory bodies and internal leadership.
Participates in quality improvement initiatives aimed at reducing sepsis-related morbidity and mortality.
Promotes community education and awareness about sepsis through outreach programs, workshops, and seminars.
Advocates for and normalize routine opt-out screening and treatment for HIV and syphilis within the Emergency Department, including supporting the use of visible signage and patient outreach materials.
Establish and maintain referral pathways with community partners, including Ryan White clinics, Federally Qualified Health Centers (FQHCs), public health departments, and community-based organizations.
Serves as a primary point of contact for EDSP follow-up by responding to calls, emails, messages, and texts from ED staff, community providers, local health departments, and patients.
Provides patient education and result disclosure related to STIs and HIV in alignment with provider-directed treatment plans and hospital policy.
Facilitates timely linkage to care, including coordination of confirmatory testing, treatment initiation, and follow-up appointments.
Maintains ongoing communication with patients to support appointment adherence, address barriers, and encourage engagement in care.
Implements and maintain systems to confirm treatment completion and successful linkage to ongoing care, in collaboration with public health and community partners.
Connects patients to supportive services addressing social determinants of health (e.g., transportation, housing, food insecurity, mental health, substance use treatment).
Completes timely, accurate documentation in the electronic health record and required data collection systems.
Aggregates and report EDSP metrics (monthly/quarterly), as required, to support program monitoring, reporting, and quality improvement.
Uses clear, concise, and professional communication with coworkers, patients, and internal/external customers.
Applies AIDET principles in patient and family interactions and utilizes whiteboards for effective communication.
Collaborates across disciplines to assist in coordination of patient care, including transfers, discharges, referrals, and addressing psychosocial/spiritual needs.
Acts with a sense of urgency and accountability in all tasks.
Maintains organized and clutter-free workspaces, including files, drawers, and cabinets.
Reports equipment and environmental issues promptly for repair.
Adheres to HIPAA regulations and maintains patient confidentiality.
Utilizes SBAR (Situation, Background, Assessment, Recommendation) for effective communication during handoffs and interdisciplinary interactions.
Speaks up to escalate potential safety concerns and participates in safety initiatives.
Completes and attends monthly training and education assignments.
May float to other hospital areas as needed.
Performs other duties as assigned.
Behavioral Standards:
Demonstrate a nonjudgmental, affirming, and harm-reduction-focused approach in all patient interactions.
Model trauma-informed, culturally humble, and patient-centered care practices.
Use non-stigmatizing language when discussing sexual health, substance use, transmission behaviors, and populations disproportionately impacted by STIs/HIV.
Maintain professional boundaries, patient confidentiality, and ethical standards at all times.
Treats everyone as their customer; utilizes scripting and other tools to ensure consistency in customer service; Expresses recognition and shows appreciation to others; fully utilizes AIDET principles; responds quickly to handle requests, complaints, and questions; displays a positive attitude.
Demonstrates the highest level of professionalism, passion and care when interacting with patients, families, physicians, and hospital staff members.
Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential, embracing ingenuity to service our customers.
Communication/Knowledge:
Effectively educate patients on the effects, treatment options, and management of STIs and HIV.
Utilize motivational interviewing techniques to support patient engagement, adherence, and informed decision-making.
Provide coaching on prevention strategies, harm reduction, transmission reduction, medication adherence, and partner treatment options (including expedited partner therapy and HIV PrEP).
Demonstrate knowledge of evidence-based public health practices and current clinical guidelines related to Syphilis and HIV consistent with EDSP principles.
Educate staff on best practices for documenting sexual orientation and gender identity (SOGI) and addressing patients in alignment with their identities.
Wears nametag properly; follows dress code policy; answers phone correctly and promptly; is prepared for meetings; meets deadlines; does not participate in gossip; acts ethically and treats others with respect; respects customer's and co-worker's time; establishes and maintains effective relationships with customers and co-workers.
Collaboration/Teamwork:
Collaborate closely with the ED Clinical Champion, ED physicians, nurses, laboratory staff, IT, and public health partners to ensure seamless EDSP operations.
Participate as an active member of the interdisciplinary care team and support patient-led care planning.
Work with community partners to identify opportunities for quality improvement, improved linkage rates, and culturally responsive care delivery.
Support coverage planning and follow-up processes outside of standard Navigator working hours, as appropriate.
Attends staff meetings; follows HIPAA guidelines; follows patient rights policy; complies with the compliance program; demonstrates knowledge of role in a disaster; demonstrates knowledge of fire and fire drill procedures; working knowledge of hospital emergency codes; always utilizes standard precautions in the clinical setting; safely manages the environment of care by demonstrating a working knowledge of the requirements of the: Life Safety program, Utilities Management program, Hazardous Materials program, Emergency Preparedness program, Safety Management program, Medical Equipment Management program, Security Management program.
Qualification/Experience:
Three (3) years' experience as a nurse in an acute care setting.
Demonstrated commitment to harm reduction, stigma reduction, and health equity.
Strong interpersonal skills with the ability to communicate clearly, respectfully, and supportively with diverse populations.
Experience or strong interest in working with individuals disproportionately impacted by STIs/HIV including those experiencing housing instability, substance use disorders, or limited access to care.
Working knowledge of electronic health record systems and data entry.
Ability to maintain confidentiality and professional boundaries in compliance with HIPAA and hospital policy.
Bilingual or multilingual abilities reflective of local community needs are preferred.
Lived experience or strong connection to the communities served is highly valued.
Critical thinking, service excellence and good interpersonal communication skills, ability to read/comprehend written instructions, strong organizational skills, ability to follow verbal instructions, and PC (computer) skills.
A capacity to learn, synthesize, make critical judgments, work independently, place patients and families first, and collaborate with the team members who are recognized leaders within health care.
Licensure/Certifications:
Current professional RN license issued and/or recognized by the state Board of Nursing for the State of employment.
Basic Life Support (BLS) from American Heart Association (AHA), required.
Advanced Cardiovascular Life Support (ACLS) from American Heart Association (AHA), required.
Pediatric Advanced Life Support (PALS) from American Heart Association (AHA) or Emergency Nursing Pediatric Course (ENPC) certification is required within 6 months of hire.
