Role OverviewYou run the building and the operational systems behind the New York office. You are the subject-matter expert on how the space works, who to call, what the building requires, how our vendors are performing, and what the operational data is telling us.
This is a senior individual-contributor role, not a people-manager role. "Senior" reflects the complexity, judgment, and independence of your scope. The Coordinator owns office experience/programs and general office execution; the Assistant owns the front desk. You own building operations, facilities, vendors, and the systems/data that let the Manager make good decisions.
What You'll Do- Conduct regular walkthroughs of the office to proactively identify facilities, maintenance, F&B, service, safety, and space-readiness issues before they become employee problems.
- Hold the day-to-day property-management relationship and own building work orders through resolution.
- Own facilities issues including HVAC/temperature, plumbing, lighting/electrical, leaks, doors, appliances, physical repairs, and preventative maintenance.
- Diagnose and route issues to the right building/vendor partner, follow through, and verify the fix actually held.
- Manage freight/loading-dock logistics and other building-specific operating requirements.
- Communicate directly with employees when building/facilities work affects the office; office-wide communications are reviewed by the Workplace Manager except for highly tactical, time-sensitive updates.
What You Have- 4+ years in workplace operations, office management, facilities, or hospitality with meaningful facilities/vendor responsibility.
- Direct experience managing vendors and contractors and holding them to scope.
- Working understanding of HVAC, plumbing, electrical/lighting, and commercial-building operations.
- Familiarity with work orders, COIs, property management, and preventative maintenance.
- Strong operational judgment and ability to distinguish an isolated issue from a pattern requiring escalation.
- Comfort with operational data, spend tracking, and turning day-to-day information into useful insights.
- Bias toward walking the floor and finding problems before tickets do.
- Clear, direct communication and willingness to communicate about work within your lane.
- Experience with an office relocation/opening is a strong plus.
Compensation$111,200 - $166,800 USDDepending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices here.#LI-ML3
