Senior VoIP / Network Engineer (UCCE Preferred) - 15+ Years required / Relocation also FINE

Qualifications

• 15+ years of hands-on experience in enterprise voice and network infrastructure
• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or related field
• Expertise in Cisco UCCE (Unified Contact Center Enterprise)
• Knowledge of ICM, CVP, and CUCM environments
• Certifications such as CCNP, CCIE, or equivalent
• Experience with Unified Communications and Cloud VoIP

Responsibilities

• Design and architect enterprise VoIP and IP telephony solutions
• Lead implementation of SIP, RTP, and call control protocols
• Troubleshoot complex voice quality issues including latency, jitter, and packet loss
• Manage dial plans, call routing, and call flow design
• Architect and manage enterprise network infrastructure like routers, switches, and firewalls
• Implement advanced TCP/IP, VLANs, QoS, and VPN solutions
• Optimize networks for real-time voice traffic and high availability
• Lead network performance tuning and capacity planning
• Support and integrate Cisco UCCE / Contact Center solutions
• Troubleshoot and optimize call center routing and IVR systems
• Lead complex troubleshooting and root cause analysis (RCA)
• Mentor junior engineers and provide technical guidance
• Ensure secure voice and network architecture
• Implement best practices for compliance and data protection

Benefits

• 100% onsite role in Atlantic City, NJ
• Opportunity to lead and mentor a team
• Engage in complex and large-scale engineering projects
• Work with cutting-edge VoIP and networking technologies
• Contribute to the stability and performance of enterprise communication systems