The Senior Vice President and General Manager (SVP & GM) owns the growth, profitability, and strategic direction of one or more Knowtion Health solution lines, with accountability for P&L, market position, commercialization, client outcomes, and long-term value creation. The SVP & GM sets the solution strategy and roadmap, drives revenue, margin, retention, and adoption, and makes strategic build, buy, and partner decisions. Through cross-functional leadership, the SVP & GM aligns Sales, Marketing, Solution Management, Service Delivery, Client Success, Finance, Platform, and Engineering around shared priorities, while bringing the voice of the market and customer into solution strategy. The SVP & GM is ultimately accountable for the solution's market success, from positioning and sale through adoption, utilization, and measurable client impact.
The Opportunity:- Owns the P&L for one or more solution lines, with full accountability for revenue, growth, and margin performance across services and software.
- Owns solution strategy, growth, and roadmap priorities, defining the direction of the solution, what gets built and why, and its commercial trajectory, including strategic build, buy, and partner decisions.
- Owns market strategy and competitive positioning, including understanding the market opportunity, key customer problems, solution penetration, market share, and Knowtion's differentiated right to win.
- Leads commercialization and go-to-market strategy, including pricing, packaging, positioning, and direct partnership with Sales to drive bookings and growth.
- Owns client outcomes, adoption, and utilization, ensuring the solution delivers measurable value and drives retention and expansion, while bringing the voice of the customer into solution strategy and roadmap decisions.
What you bring:- Bachelor's degree in healthcare administration, business, finance, or a related field. Master's degree (MBA, MHA, or similar) preferred.
- 12+ years of progressive experience in healthcare technology, services, or solutions, including 5+ years in product or solution management, product strategy, or a comparable role owning the roadmap and commercial performance of a healthcare offering.
- Significant working knowledge of healthcare revenue cycle and payment integrity, including denials management, underpayment recovery, and payer contract compliance, sufficient to define solution requirements, evaluate market fit, and credibly engage payer and provider clients.
- 7+ years of senior leadership experience, including 3+ years with full P&L or business-unit accountability for a healthcare solution, product line, or service portfolio.
- Demonstrated success owning the solution lifecycle: market definition, roadmap, pricing and packaging, launch, and ongoing performance management.
- Track record of growing revenue and margin while improving client outcomes, supported by measurable results (for example, recovery yield, net revenue growth, retention, or margin expansion).
- Experience leading multi-disciplinary teams across product, operations, analytics, technology, and sales, including matrixed or indirect leadership.
- Working knowledge of payer regulations, prompt-pay requirements, and dispute resolution processes relevant to the solution scope.
- Ability to communicate with executive and board audiences and with health system and payer clients, and to translate complex solution value into a clear business case.
The above statements are intended to provide the general nature and level of work being performed by most people assigned to the position. They are not intended to be an exhaustive list of all responsibilities, duties and requirements.
This position is remote and requires a dedicated, distraction-free work space at home. We offer a competitive benefits package including medical, dental, vision, life insurance, short term disability, long term disability, paid holidays, 401k, and a generous PTO policy.
Knowtion Health gives priority to applicants located in the following states: AL, AR, AZ, FL, GA, ID, IN, KS, ME, MI, MO, MS, NC, NM, OK, PA, SC, TN, TX, UT, VA, WI, WV
