Job Description:

SVP, AI & Technology Programs

Do you enjoy helping teams rethink how work gets done? Are you energized by guiding organizations through change, facilitating complex conversations and helping people adopt new ways of working through AI and emerging technologies?

As a SVP, AI & Technology Programs at Zeno, you will play a key role in accelerating AI adoption and business transformation across the agency. Working closely with the Head of AI & Innovation, practice leaders and client teams, you will help identify opportunities where AI can create meaningful impact, design solutions that fit real-world workflows and lead programs that drive lasting change.

This is an opportunity for a strategic and hands-on leader to shape how AI is adopted across the organization, build internal capabilities and help define the future of AI-enabled communications and client service.

The Team You're Joining:

AI & Innovation is a growing team building a new practice inside a large organization. We move fast, cover a lot of ground, and hold ourselves to a high standard.

• Craft over speed. Efficiency is table stakes. Everyone has the same AI tools. We take every hour AI saves and reinvest it in work that wasn't possible before. The bar is high because the stakes are high.
• Build what others can't access. What separates us is the proprietary systems, methodology, and data we build in-house. We license tools when they solve the problem. But the work that differentiates Zeno is built here.
• Makers who can hold a room. This role is not heads-down. You'll be facilitating workshops with client teams, presenting to senior leadership, and sitting across from practitioners who need you to understand their work before you prescribe anything. We look for people who are strong technically and equally comfortable communicating what they know to people who don't share their vocabulary.

About the Role:

• AI Transformation & Program Leadership: Lead workflow transformation programs across Zeno's offices, helping teams identify opportunities to improve how work gets done through AI, automation and emerging technologies.
• Workshop Facilitation & Change Management: Facilitate working sessions with teams and stakeholders to map workflows, identify opportunities for improvement and drive alignment around solutions, ownership and implementation plans.
• AI Enablement & Training: Design and deliver training programs, workshops and best practices that help employees build confidence, strengthen capabilities and adopt AI-powered ways of working.
• Technology Evaluation & Adoption: Evaluate AI tools, platforms and vendor solutions, providing recommendations based on business needs, workflow impact and long-term organizational value.
• AI Adoption & Organizational Effectiveness: Monitor adoption, identify barriers and refine programs that drive lasting behavioral change and measurable outcomes.
• Client Innovation & Strategic Guidance: Support client teams in AI-related conversations, helping navigate usage standards, implementation considerations and opportunities to enhance client work through AI-enabled solutions.
• Governance & Cross-Agency Collaboration: Help ensure AI tools and workflows align with company policies, responsible AI practices and data privacy requirements while partnering with sister agencies on shared initiatives and learning opportunities.

About You:

• 15+ years of experience in technology, operations, consulting, organizational transformation or related fields, including experience leading AI, automation or digital transformation initiatives.
• Proven success facilitating workshops and leading large-scale business transformation initiatives across cross-functional teams.
• Exceptional communication and presentation skills, with the ability to translate complex technologies into clear, actionable recommendations that build confidence and trust.
• Experience engaging with practitioners, client teams and senior leaders, adapting communication styles to meet the needs of different audiences.
• Strong understanding of AI tools and their practical applications within business environments, with the ability to evaluate solutions based on workflow impact and organizational needs.
• Experience assessing technology solutions and making recommendations regarding implementation, adoption and change management.
• Demonstrated ability to drive alignment, maintain momentum and deliver results across complex initiatives.
• Strong project management and organizational skills, with the ability to manage multiple priorities and stakeholder groups.
• Understanding of communications, marketing, media or professional services environments and the realities of client-service organizations.
• Curious, collaborative mindset with a passion for learning, problem solving and helping teams embrace new ways of working.
• Commitment to responsible AI adoption and creating meaningful business impact through technology.

Preferred Qualifications:

• Background in change management, organizational development or business transformation.
• Experience designing and delivering training programs across large organizations.
• Familiarity with AI governance, responsible AI frameworks and emerging industry best practices.
• Experience evaluating and selecting technology platforms for organization-wide deployment.
• Prior experience within public relations, communications, advertising, marketing or related agency environments.

Pay range: $160,000 to $235,000 USD

An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of DJEH's total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region-specific benefits.

Level 09

An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of DJEH's total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region-specific benefits.

About Our Benefits

Healthy, happy employees make Zeno better, so we have programs that support physical, mental and financial wellness. Our culture and benefits are designed to promote flexibility, celebrate diversity and support work/life balance. We offer a variety of medical, dental and vision insurance with prescription plans, as well as short and long-term disability. Our Be Kind to Your Mind program focuses on mental health, providing a paid subscription to Headspace and access to mental health providers and other services through a best-in-class employee assistance program. Employees are encouraged to bring their authentic self to Zeno and participate in our employee resource groups which build communities for sharing and support. And while we love our work, we believe in the restorative power of time off with generous vacation, paid holidays and self-care time. Employees are supported in their pursuit of financial wellness with a 401(k) plan, pretax flexible spending accounts, tuition assistance, life insurance and free access to a certified financial coach. And our unique ZenoFit program provides a monthly allowance to fund activities in your personal life that bring you joy and keep you healthy. These and other benefits are available to non-temporary employees in the US.