Senior VDI Administrator

Leidos Holding • $92K — $166K *
Omaha, NE 68104In-Person
Information Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 8 years relevant experience or equivalent education
  • Strong background in Citrix technologies
  • Experience with Microsoft M365 Azure Virtual Desktop (AVD)
  • Familiarity with IT Service Management software like ServiceNow
  • DoD IT System Admin Intermediate certification (e.g. Security+ CE)
  • TS/SCI clearance with Polygraph required
  • Excellent communication and time management skills

Responsibilities

  • Perform remote server administration for offsite data centers
  • Provide Tier 2 and Tier 3 operations support for Citrix technologies
  • Monitor infrastructure to preemptively identify system anomalies
  • Collaborate with engineering staff for modernization planning
  • Implement major system upgrades and version changes
  • Coordinate testing and deployment of Group Policy modifications
  • Mentor and train junior team members

Benefits

  • Opportunities for professional development and certifications
  • Collaborative team environment
  • Support for modern infrastructure and technology initiatives
  • Potential for further career advancement within a large enterprise
  • Work on high-impact projects for the Department of Defense
Full Job Description
The Mission

Leidos is seeking a Senior VDI Administrator to support a large enterprise IT contract for the DOD. The Administrator will provide operations support to customers across multiple geographic locations. They will provide operations and maintenance support to existing virtual desktop environments across multiple enclaves and assist with the implementation of new solutions. The administrator will help drive adoption of trusted thin-client platforms and virtual desktops across a diverse user base by focusing on improving the reliability, functionality, and user experience of the systems. This individual will work in a team environment to ensure mission needs are met for internal and external customers.

Primary Tasks:
  • Individuals in this role will be required to perform remote administration of servers located in offsite data centers.
  • Provide Tier 2 and Tier 3 operations support and be able to rapidly distinguish isolated user problems vs service outages for Citrix technologies to include Citrix XenDesktop, Citrix XenApp, Citrix NetScaler, and Citrix StoreFront in addition to Microsoft M365 Azure Virtual Desktop (AVD).
  • Monitor infrastructure and identify system anomalies before they impact customers to include storage availability/capacity, network connectivity, database health, and other daily health checks as required.
  • Work closely with Engineering staff to plan out future modernization efforts to meet customer and administrator requirements.
  • Collaborate to perform network latency analysis to address slow connections and user experience issues with alacrity.
  • Implement version and architectural changes to existing, approved, systems to maintain operability and security of the environment
  • Implement major system upgrades as designed and approved
  • Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of Group Policy modifications
  • Perform periodic backup and restoration of servers
  • Monitor desktop capacity to size the environment based on typical usage trends
  • Monitor License and Certificate status on the systems and coordinate the renewal and installation as needed.
  • Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
  • Establish comprehensive availability and capacity management solution using lessons learned
  • Develop solutions to technical issues.
  • Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
  • Periodically review, update, and generate Standard Operating Procedures (SOPs) for systems and services under your control.
  • Update operations and monitoring documentation for 24/7/365 IT Operations Center (ITOC) personnel.
  • Respond to after-hours outages when deemed mission critical by ITOC government rep.
  • Conduct routine maintenance following customers prescribed maintenance windows which may include evening and/or weekend maintenance to minimize impact on customers and their mission.
  • Provide mentorship and training for junior team members.


Basic Qualifications
  • Experience with interacting with customers to handle service inquiries and problems.
  • Experience working as a Tier 2 and Tier 3 system administrator: familiar with using desktop software applications such as web browsing and client software, and IT Service Management software such as ServiceNow.
  • Knowledge of IC IT standards and best practices.
  • Extensive knowledge of Citrix technologies to include, XenDesktop, XenApp, NetScaler, and StoreFront.
  • Experience managing Microsoft M365 Azure Virtual Desktops (AVD).
  • Extensive experience with patch and upgrade methodology for front-end and back-end systems based on Citrix technology.
  • Experience with rapid testing, validation, and deployment of new baseline images
  • Extensive experience with conducting incident and trend analysis via log review, performance baselining/review, and other incident/problem management techniques to develop solutions to ongoing issues impacting customer experience
  • Experience with Scripting/Automation
  • Experience troubleshooting issues in a growing environment.
  • Time management skills.
  • Strong oral and written communications skills.
  • Track record of working effectively within a team and support to peers toward improved processes and results.
  • Experience with support ticket management systems.
  • Experience mentoring others and/or supervising others.
  • Candidate must, at a minimum, meet DoDM 8140.03 (previously DoD 8570) - IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher).
  • Candidate must have a Bachelor's degree with at least 8 years of relevant experience, Master's degree with 6 years, Associate's with 10 years, or High School Diploma with 12 years.
  • TS/SCI with Poly required for Position or TS/SCI and willingness to obtain and maintain a poly. US Citizenship is required.


Preferred Qualifications
  • Citrix Certified Administrator (CCA)
  • Microsoft Certified: Azure Virtual Desktop Specialty
  • Microsoft 365 Administrator
  • ITIL Foundations Certification

Original Posting:
August 24, 2026

Pay Range:
Pay Range $92,300.00 - $166,850.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos Holding

Leidos Holding Careers

Joining Leidos Holding presents an unparalleled opportunity to advance one's career with a leader in innovation and technology. The company offers a plethora of job opportunities aimed at fostering professional growth and development in a diverse and inclusive environment.

Explore Career Opportunities

Leidos Holding is actively seeking skilled professionals who are passionate about leveraging their expertise to drive innovation and leadership in their fields. With a variety of open positions, Leidos Holding provides a platform for individuals to challenge themselves in a dynamic work environment.

Innovation and Professional Growth

At Leidos Holding, innovation is at the core of everything they do. Employees are encouraged to think creatively and push boundaries. The company supports this drive for innovation through comprehensive professional development and diversity training programs that are designed to enhance skills and foster leadership.

Commitment to Diversity and Inclusion

Leidos Holding is committed to creating a workplace where diversity is not only recognized but celebrated. With a culture that values and promotes diversity, Leidos Holding ensures that all team members have the opportunity to contribute, learn, and grow.

Internship Programs

For those starting their career, Leidos Holding offers internship programs that provide a robust foundation in the industry. Internships are a great way to develop essential skills, gain valuable work experience, and build professional networks.

Benefits and Culture

Employees at Leidos Holding enjoy a range of benefits designed to support their professional and personal lives. The company culture is built on a foundation of respect and integrity, providing a supportive and collaborative environment where every team member is valued.

Join the Team

Leidos Holding is hiring! Explore job opportunities that match your skills and interests. Leidos Holding looks for driven, curious, and innovative individuals to join their team. Positions are available across various disciplines and experience levels.

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Prepare for Your Interview

To prepare for an interview at Leidos Holding, candidates should familiarize themselves with the company's missions and values, update their resumes, and be ready to discuss how their background and skills align with the position they are applying for.

Networking and Career Advancement

Leidos Holding encourages its employees to engage in networking within the company to discover new opportunities for career advancement. The leadership team at Leidos Holding is dedicated to supporting employees in their career paths with ample opportunities for networking and growth.

Explore Leidos Holding Jobs and Careers

Discover the exciting career opportunities at Leidos Holding today. With a commitment to employee growth, innovation, and diversity, Leidos Holding is the perfect place to advance your career. Check out the latest job listings and find your perfect fit at Leidos Holding.

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