About the Role
We are looking for a Senior UX Product Manager to lead our UX team and help shape and deliver intuitive, modern, and differentiated experiences across our software products.
This role sits at the intersection of Product Management, UX Design, Engineering, and customer needs. You will be responsible for leading and developing the members of the UX team while establishing the overall UX vision, priorities, standards, and ways of working across our product portfolio.
You will work closely with Product Managers, Engineering leaders, customers, and other stakeholders to understand complex workflows, identify the problems that matter most, and turn those insights into simple and compelling product experiences.
As the leader of the UX team, you will provide coaching, mentorship, direction, and prioritisation to UX team members. You will help ensure the team is focused on the highest-value opportunities while maintaining a consistent and scalable experience across our products.
We are also actively embracing AI, both within our products and in how we work. We are looking for someone who understands how AI is changing software experiences and who will encourage the UX team to experiment with AI-assisted research, ideation, prototyping, analysis, and design.
What You'll Do
- Lead and manage the UX team, providing direction, coaching, mentorship, and professional development for team members.
- Establish and drive the UX vision, strategy, standards, and priorities across our product portfolio.
- Work with Product and Engineering leadership to determine where UX resources should be focused and ensure the team is aligned with broader product priorities.
- Work closely with customers and stakeholders to understand workflows, pain points, and opportunities.
- Translate customer and business problems into clear product requirements, user journeys, and experience priorities.
- Partner with Product Managers, UX Designers, and Engineers throughout discovery, design, development, and delivery.
- Use Figma to collaborate on user journeys, concepts, prototypes, and design decisions, while enabling designers to own detailed design execution.
- Help establish and maintain scalable design systems, UX patterns, and standards that create consistency across our products.
- Use customer feedback, usability testing, product telemetry, and other insights to continuously improve the product experience.
- Identify opportunities where AI can fundamentally improve the customer experience, including conversational, assistive, and agentic experiences.
- Champion the use of AI across the UX team, helping the team experiment with new ways to accelerate research, ideation, prototyping, analysis, and design.
- Balance customer needs, usability, technical feasibility, business priorities, and delivery constraints when making product and UX decisions.
Nice to Have
- Experience managing a UX, Product Design, or Design team.
- Experience with enterprise SaaS products.
- Experience with CPQ, CRM, document automation, commerce, or complex workflow applications.
- Experience designing or managing AI-powered, conversational, copilot, or agentic experiences.
- Experience establishing or governing design systems.
- Familiarity with modern web development and component-based UI frameworks.
- Understanding of WCAG accessibility principles.
- Experience using product analytics and telemetry to make UX decisions.
- Experience working with distributed Product and Engineering teams.
- Technical enough to have productive conversations with Engineering about feasibility and trade-offs.
Benefits
- Medical, Dental, and Vision Insurance
- Life Insurance
- Voluntary Disability Insurance
- Company Stock Plan
- Company Bonus Plan
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- 401(k) with Company Match
- Teladoc Virtual Healthcare
- Health Advocate Program
- Paid Holidays and Generous PTO-we encourage you to use it!
- Flexible work environment with accountability and trust
- Opportunities for ongoing technical learning and career advancement
