About the Role

As a Senior UX Designer, you'll play a central role in shaping the user experience and design of digital products built for the healthcare marketing industry. You'll work hands-on to create intuitive, accessible, and empathetic experiences for websites and interactive pieces that serve patients, healthcare providers (HCPs), and caregivers.

You'll own end-to-end UX delivery for your assigned projects, with strategic oversight from the UX Director. On larger-scale engagements, you'll often partner with a Lead UX Designer, contributing both hands-on craft and design thinking. Your work directly impacts real people navigating complex health journeys, so you'll balance business goals, user needs, and regulatory realities in equal measure.

What you'll do

Key Responsibilities

End-to-End UX Design & Deliverables

Own the full UX lifecycle for your projects and produce the artifacts that move work from concept to launch, including:

• Information architecture - sitemaps, taxonomies, navigation models, and content structures.
• User flows & journey maps - mapping task paths, decision points, and multi-state experiences (e.g., HCP vs. patient, pre- vs. post-authentication).
• Wireframes - low- to high-fidelity wireframes that clearly communicate structure, hierarchy, and interaction.
• Interactive prototypes - clickable Figma prototypes for stakeholder review and usability testing.
• Interaction & responsive design - detailed interaction specs, states, and behavior across breakpoints and devices.
• Design specifications & developer handoff - annotated UX documentation that gives development teams what they need to build accurately.
• Accessibility annotations - WCAG 2.1/2.2 AA guidance including focus order, keyboard navigation, ARIA intent, and inclusive design considerations built in from the start.
• Regulated content structure - designing experiences that accommodate compliance requirements such as fair balance, ISI placement, and referencing, in partnership with medical/regulatory reviewers.
• Design QA - reviewing built experiences against design intent and flagging discrepancies.
• UX Design system contributions - building, extending, and maintaining reusable components and patterns to keep work consistent and efficient.

User Research & Usability Testing

• Plan and conduct user research and usability testing sessions.
• Synthesize qualitative and quantitative findings into clear, actionable insights.
• Incorporate findings into UX iterations to ensure experiences are intuitive, accessible, and engaging while meeting user needs and business goals.
• Use research and analytics to validate design decisions and measure success.

Cross-Disciplinary Collaboration

• Partner closely with strategy, creative, copy, account, and development teams to translate complex requirements into intuitive solutions.
• Serve as a key advisor to creative teams on accessibility and compliance standards.
• Act as a critical bridge between user needs, business goals, and technical feasibility.
• Navigate regulated review workflows (e.g., MLR/PRB), designing in a way that anticipates and supports the review process.

Client & Stakeholder Communication

• Confidently present design concepts to clients and internal stakeholders.
• Clearly articulate design choices and their strategic impact on user outcomes and business goals.
• Facilitate workshops and design discussions and tell a compelling story through your work.

AI-Enabled Workflow

• Comfortably integrate AI tools into the design process - accelerating research synthesis, ideation, content drafting, prototyping, and documentation - while maintaining strong craft, critical judgment, and quality control.
• Stay curious about emerging AI capabilities and help the team identify where they add genuine value to UX outcomes.

About you

Qualifications

Required

• 8+ years of UX/product design experience, including leading design on projects end to end.
• A strong portfolio demonstrating full-lifecycle UX work - research, IA, wireframes, prototypes, and shipped experiences - across responsive web and interactive platforms.
• Proficiency in Figma, including prototyping and component/design-system workflows.
• Deep working knowledge of accessibility standards (WCAG 2.1/2.2 AA) and inclusive design practices.
• Solid grasp of visual design fundamentals (typography, color, layout, hierarchy).
• Demonstrated experience planning, running, and synthesizing user research and usability testing.
• Proficiency with UX/product analytics tools (e.g., GA4, Hotjar) to inform and measure design.
• Excellent presentation and communication skills, with comfort presenting to and defending decisions in front of clients.
• Comfort integrating AI tools into a modern design workflow.

Preferred

• Experience in life sciences, pharmaceutical, or medical communications is a significant plus.
• Familiarity with regulated review processes (MLR/PRB) and compliant design considerations (fair balance, ISI placement, referencing).
• Experience designing HCP- and patient-facing digital experiences.
• Experience contributing to or maintaining a design system.

$100,000 - $130,000 a year

What we can offer

You will receive a 401K plan with an employer match contribution up to 4% (immediately vested), as well as life insurance, disability coverage, and medical, dental, and vision plans for peace of mind. Enjoy flexible working arrangements, including hybrid and remote work, along with the option to work from anywhere across the globe two weeks each year. We provide 20 vacation days plus one personal well-being day, recognise 9 public holidays, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August.

Access free counselling through our employee assistance program and personalized health support. Our enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family-planning journey. You can also benefit from continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business.