Job Summary
The Senior User Experience Design Analyst will lead user experience design across complex digital products, websites, portals, and online applications within a healthcare environment. This role involves developing user flows, information architecture, wireframes, interactive prototypes, and user interfaces while conducting user research and usability testing to identify and prioritize user needs. The analyst will translate business requirements and research findings into actionable design recommendations, establish UX standards and best practices, evaluate designs throughout the development lifecycle, and collaborate with internal teams and third-party vendors to deliver user-friendly, accessible, and consistent digital experiences.
Key Responsibilities
• Provide guidance and establish user experience and usability standards for websites and online applications.
• Serve as a lead resource for the team by providing guidance on work-related issues, processes, and procedures.
• Review information architecture, wireframes, test plans, and other deliverables to ensure alignment with UX standards and business objectives.
• Support employee development through coaching, performance feedback, and training initiatives.
• Serve as the primary liaison with third-party development vendors, providing usability feedback on websites and applications that operate within or integrate with the organizational environment.
• Facilitate creative discussions and design review meetings to promote collaboration across project teams.
• Develop and implement usability standards and best practices aligned with corporate guidelines and UX principles.
• Represent the voice of the user and advocate for user-centered design across the organization.
• Communicate the value of usability and present UX recommendations effectively to directors, vice presidents, and other stakeholders.
• Lead UX design activities across multiple large-scale projects and complex applications.
• Lead the planning and coordination of user research and conduct research activities as required.
• Proactively identify, communicate, and prioritize usability issues and design opportunities.
• Conduct site visits, contextual inquiries, lab-based and remote usability tests, surveys, interviews, and other research activities to understand user needs and workflows.
• Translate quantitative and qualitative research findings into actionable insights and prioritized design recommendations.
• Design user interfaces and translate business requirements, use cases, and functional specifications into information architecture, interaction design, and user interface solutions.
• Develop and maintain UX documentation, including wireframes, user flows, sitemaps, and interactive prototypes, and revise deliverables to obtain stakeholder approval.
• Evaluate proposed and existing designs to ensure usability, consistency, and alignment with business requirements.
• Drive UX design standards and process improvements across projects.
• Evaluate user interface designs throughout the development lifecycle, including wireframes, in-development designs, and implemented solutions.
• Plan, organize, and conduct usability testing sessions with internal and external users.
• Collaborate with Web Experience team members to ensure visual designs are user-friendly and consistent, and content is clear, concise, and easy to understand.
Required Qualifications
• 8 years of B2B design experience working with expert users, including designing portals and software in complex and regulated industries.
• 3 years of experience with design tools such as Figma, along with knowledge of user research methods, wireframing, prototyping, and usability testing.
• Minimum of 3 years of experience in a healthcare payer environment.
• Minimum of 5+ years of experience in a related field.
• Bachelor's degree or advanced degree, where required.
• In lieu of a degree, 7+ years of experience in a related field.
