Job Summary
We are seeking an experienced Senior UKG Pro WFM Team Lead to lead testing, integration validation, and deployment activities for complex UKG Workforce Management implementations. This role is responsible for planning and executing System Integration Testing (SIT), User Acceptance Testing (UAT), defect management, go-live readiness, and post-production support while serving as a key liaison between business stakeholders, technical teams, and implementation partners.
The ideal candidate will possess extensive experience with UKG/Kronos solutions, workforce management processes, system integrations, and healthcare implementations. This individual will drive quality assurance efforts across UKG Pro WFM, Workday integrations, and related workforce technology platforms to ensure successful project delivery and operational readiness.
Key Responsibilities
• Final Testing, Cutover, and Go-Live Leadership
• Review job aids, training materials, and communications, and recommend changes.
• Coordinate cutover activities across business, technical, and vendor teams.
• Facilitate defect triage sessions and manage defect resolution through closure.
• Establish support metrics and provide status reporting to project leadership.
• Support go-live readiness assessments and hypercare activities.
• Data Knowledge and Validation
• Understand inbound and outbound integrations between UKG Pro WFM, Workday, payroll, and EPIC systems.
• Validate data flow using cross-reference tables, interface mappings, and reconciliation processes.
• Partner with integration teams to troubleshoot and resolve interface issues.
• Review and validate integration design documents and technical specifications.
• Ensure data integrity across employee, labor, scheduling, attendance, and payroll processes.
• UKG Solution Configuration Knowledge and Support
• Configure, test, and troubleshoot UKG Pro WFM functionality, including timekeeping, accruals, attendance, leave management, advanced scheduling, business structure, labor tracking, employee attestation, healthcare productivity, Data Hub, Data Views, reporting, and analytics.
• Implementation and Migration Support
• Support UKG Pro WFM migration initiatives.
• Assist with requirements gathering, solution workshops, and design reviews.
• Develop and execute migration validation and reconciliation strategies.
• Partner with stakeholders to ensure business processes are accurately reflected in system configuration and testing.
• Identify implementation risks and recommend mitigation strategies.
• Stakeholder Management
• Facilitate go-live readiness workshops and cutover status meetings.
• Communicate project progress, risks, and issues to executive leadership and project sponsors.
• Serve as a trusted advisor to business and technical teams.
• Coordinate activities with onshore and offshore resources.
Required Qualifications
• 10-15+ years of experience with Kronos/UKG Workforce Management solutions.
• Extensive experience supporting enterprise workforce management implementations.
• Strong understanding of UKG Pro WFM and/or UKG Dimensions.
• Experience supporting Workday-to-UKG integrations.
• Working knowledge of troubleshooting data-related issues with the UKG Pro WFM integration platform.
• Experience validating data conversion issues.
• Knowledge of workforce management processes, including scheduling, attendance, accruals, and labor management.
• Experience writing test strategies, test scripts, requirements documentation, job aids, training materials, and communications documents.
• Strong analytical, troubleshooting, and problem-solving skills.
• Advanced stakeholder management and communication skills.
Preferred Qualifications
• Healthcare industry implementation experience.
• Workforce Central to Dimensions migration experience, as well as Workday or Oracle Cloud experience.
• Experience supporting environments with 20,000+ employees.
• Experience leading geographically distributed teams.
• Knowledge of SQL-type reporting, Data Hub, and Data Views.
• Experience with modern cloud payroll integrations.
• Ability to lead complex implementation activities through cutover, go-live, and post-production support.
• Strong project leadership and organizational skills, with the ability to manage multiple workstreams and communicate effectively with technical and business audiences.
Certifications
• Preferred UKG Pro WFM Certification.
• Change Management Training and/or Certification.
• Relevant HRIS, Workforce Management, or Project Management certifications.
Work Environment
• The position is remote, with potential on-site attendance in Chicago for approximately 3 days during go-live.
