OverviewPosition Overview:We are seeking a Senior UX Designer with a strong background in Human-Centered Design (HCD) and User Experience (UX) to join our team. This role will be instrumental in developing innovative, user-friendly solutions that elevate customer experiences across digital and non-digital platforms. As part of a collaborative, cross-functional environment, you will work closely with developers, product managers, researchers, and stakeholders to integrate UX best practices throughout the entire project lifecycle. Success in this position requires a deep understanding of agile workflows and a focus on aligning designs with evolving customer needs to create impactful, sustainable outcomes.
Key Responsibilities
User Experience Design and Implementation:
- Lead the design of intuitive products and services that prioritize usability and accessibility.
- Create wireframes, prototypes, and user flows aligned with HCD principles.
- Ensure all designs meet Section 508 accessibility requirements and adhere to CDC branding standards.
Cross-Functional Collaboration:
- Partner with developers, product managers, researchers, and stakeholders to incorporate feedback and improve designs.
- Integrate customer insights from research into the design process.
- Work with 508 compliance teams to ensure designs meet accessibility standards.
Agile Development and Project Management:
- Participate actively in sprint planning, reviews, and retrospectives within agile frameworks.
- Manage design-related tasks in project backlogs and contribute to prioritization.
- Deliver prototypes and design increments that align with sprint timelines.
Training, Mentorship, and Capacity Building:
- Develop templates, guidelines, and materials to enhance UX and HCD capabilities.
- Mentor junior designers and support team members in adopting UX best practices.
- Facilitate workshops and coaching sessions to foster a user-centered design culture.
Documentation and Reporting:
- Maintain detailed documentation of design decisions, processes, and outcomes.
- Prepare reports and presentations to communicate strategies and results.
- Provide progress updates during sprints, including usability testing insights.
Performance Measurement and Continuous Improvement:
- Collaborate with the CX team to establish KPIs for UX performance.
- Monitor design effectiveness and recommend iterative improvements.
- Conduct design audits and retrospectives to identify areas for growth.
Qualifications
-
- 5+ years of experience in UX design with a focus on HCD principles.
- Experience working within agile environments is essential.
- Technical Skills:
- Proficiency in tools like Figma, Adobe XD, or Sketch.
- Familiarity with usability testing tools and analytics platforms.
- In-depth knowledge of Section 508 accessibility and inclusive design practices.
- Proven ability to develop wireframes, prototypes, and user journeys.
- Soft Skills and Collaboration:
- Strong communication and presentation skills, with the ability to translate complex concepts into actionable designs.
- Ability to collaborate effectively with cross-functional teams.
- Experience mentoring and promoting best practices within UX teams.
- Project and Stakeholder Management:
- Ability to manage multiple projects in a fast-paced environment.
- Experience working in government, public health, or healthcare sectors is a plus.
- Strong problem-solving skills with attention to detail and strategic thinking.
- Commitment to Continuous Improvement:
- Passion for staying updated on the latest trends and tools in UX and HCD.
- Experience using KPIs to track and improve design performance.
- A learning mindset focused on evolving design practices to meet customer needs.
Other similar professional duties maybe assigned as needed
Educational Qualifications:
Bachelor’s degree in Information Technology, Cybersecurity, Operations Management, or related field.
Clearance: Eligible to obtain a public trust clearance.
Location: Hybrid (2 days per week or as needed in the REI Sterling Office)
