Significance, Inc. is seeking a Senior Transportation Services Program Operations Manager to join our growing team supporting the Department of Health and Human Services (HHS). This position requires the ability to obtain and maintain a Public Trust and is expected to support a hybrid schedule with approximately 2-3 days onsite per week.
POSITION OVERVIEW
Significance Inc. is seeking an experienced, analytical leader to support the HHS Transportation Services (TS) program. This position combines day-to-day transit subsidy operations with financial management, client billing, federal policy implementation, systems modernization, stakeholder engagement, and process improvement. The successful candidate will use data-driven analysis and strong cross-functional coordination to strengthen service delivery, support accurate funding and reporting, and advance complex program and technology initiatives.
KEY RESPONSIBILITIES
Program Operations & Stakeholder Coordination:
• Oversee daily operational workflows for the Transit Subsidy Program, including its client platform and related HHS and Treasury funding tools.
• Coordinate client communications and issue resolution across TS programs, working with federal counterparts, customers, vendors, and financial partners.
• Lead complex transit benefit and charge card initiatives, maintaining project scope, schedules, stakeholder alignment, and appropriate boundaries around inherently governmental functions.
Financial Management, Funding & Billing
• Coordinate the monthly client billing cycle and funding processes, including follow-up on required client actions across TS lines of business.
• Support the federal team in coordinating fiscal-year funding agreements and establishing completed agreements in the HHS invoicing system.
• Monitor funding status, customer utilization, revenue recovery, forecasts, and variances; support billing reconciliation and related accounting activities.
• Develop Excel-based financial models, perform trend and cost analysis, and prepare monthly, quarterly, and annual reporting for HHS leadership.
Systems, Projects & Integration:
• Coordinate transportation system enhancements, upgrades, and enterprise transitions, including requirements development, user acceptance testing, release readiness, and rollout communications.
• Work with technical teams and vendors to support integrations across TS applications, external platforms (including Citibank, WMATA, and Edenred), HHS financial systems, and interagency funding processes.
• Translate business needs and operational findings into clearly defined system improvements, process changes, and implementation priorities.
Policy, Compliance & Charge Card Operations:
• Apply applicable HHS, Department of Transportation, and other federal transit benefit guidance; help translate policy updates into compliant procedures and participant instructions.
• Provide senior-level charge card and banking coordination, including escalated issues, servicing-bank engagement, delinquency mitigation, reconciliations, internal controls, and SmartPay transition readiness.
• Support compliance with applicable federal and departmental financial regulations, reporting requirements, and records-management practices.
Analytics, Improvement & Knowledge Management:
• Analyze large operational and billing datasets to identify trends, cost-saving opportunities, recurring problems, and opportunities to improve customer service.
• Create useful dashboards and performance reporting to communicate findings, measure results, and support evidence-based decisions.
• Maintain procedures, project documentation, and organized SharePoint/Teams repositories that support collaboration, version control, and business continuity.
• Use Microsoft 365 tools, including Excel, SharePoint, Teams, Outlook, OneDrive, and Power Automate, to streamline approvals, notifications, and workflows.
Required Skills:
Bachelor's degree in Finance, Accounting, Business Administration, Public Policy, or a related field.
• Five or more years of progressively responsible experience in operations management, business analysis, financial analysis, project management, or a comparable program role.
• Strong Microsoft Excel capability, including financial modeling, budgeting, forecasting, variance analysis, and management reporting.
• Knowledge of financial reconciliation, cost analysis, accounting principles, and internal controls.
• Demonstrated ability to analyze complex datasets, identify trends, and translate findings into actionable recommendations.
• Experience coordinating technical implementations or system migrations and converting business requirements into system enhancements.
• Excellent written and verbal communication, organization, documentation, analytical, and problem-solving skills.
• Ability to work independently, manage competing priorities, and collaborate effectively across federal teams, customers, vendors, and technical partners.
• Ability to obtain and maintain a Public Trust determination.
Desired Skills:
Experience with federal financial and interagency systems or processes, such as G-Invoicing, PRICES, UFMS, FBIS, and CAM.
• Knowledge of federal transit benefit programs and applicable HHS and DOT policies.
• Experience with public-sector funding, budgeting, forecasting, accounting, or HHS Transit operations.
• Familiarity with government charge card policy, GSA SmartPay, and servicing-bank tools.
• Experience supporting transit or charge card applications, system integrations, testing, and release management.
• Proficiency with Microsoft Project and Visio for project planning and process mapping.
• Advanced use of SharePoint, Teams, and Power Automate for collaboration, document management, and workflow improvement.
$125,000 - $138,000 a year
At Significance, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location.
We carefully consider a wide range of factors when determining compensation, including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for a comprehensive and generous benefits package.
