ABOUT THE JOB The Senior Manager, Technology Operations, Security & Compliance is accountable for resilient enterprise technology operations, cybersecurity execution, technology asset control, and audit readiness. The role provides a single point of operational ownership for infrastructure, cloud, networks, security operations, assets, and control execution, ensuring that critical services are available, recoverable, secure, cost-effective, and governed.
WHAT YOUR DAY WILL LOOK LIKE - Owns reliable, scalable, and cost-effective operation of infrastructure, cloud platforms, networks, communications, data centers, and core technology services.
- Establishes operating standards, service levels, monitoring, capacity plans, maintenance practices, and lifecycle roadmaps.
- Leads incident, problem, change, availability, capacity, and configuration practices for infrastructure and security services.
- Ensures operational readiness for new platforms and major changes before production deployment.
- Leads execution of cybersecurity operations, including monitoring, detection, response, vulnerability remediation, security engineering, and control operations.
- Coordinates cyber incident response, executive escalation, evidence preservation, recovery, and after-action improvement.
- Partners with the CIO and governance leaders to translate security strategy and risk priorities into funded operating plans.
- Maintains tested disaster recovery, backup, restoration, crisis communication, and business continuity capabilities for technology services.
- Owns the enterprise technology asset lifecycle from standards and acquisition through deployment, inventory, support, refresh, reuse, and secure disposal.
- Maintains accurate ownership, location, configuration, warranty, license, and financial records for managed assets.
- Uses lifecycle, utilization, risk, and cost data to guide refresh, consolidation, and investment decisions.
- Coordinates procurement, finance, legal, and vendors to improve asset control and total cost of ownership.
- Coordinates technology audit and compliance activities, including evidence collection, control testing, remediation tracking, and leadership reporting.
- Ensures operational controls are clearly owned, documented, repeatable, measurable, and supported by evidence.
- Maintains a consolidated view of technology risks, exceptions, findings, remediation plans, due dates, and escalation needs.
- Partners with internal audit, risk, legal, privacy, and business control owners to sustain audit readiness.
- Develops operating budgets, forecasts, sourcing strategies, and investment recommendations for assigned domains.
- Manages infrastructure, security, telecommunications, and managed-service partners against service, risk, cost, and outcome commitments.
- Provides concise reporting on service health, incidents, resilience, security risk, assets, audit findings, financial performance, and decisions needed.
- Builds a high-accountability operating culture focused on prevention, automation, standardization, and continuous improvement.
- Leads the managers and teams assigned to the role's functional domains, setting priorities, service expectations, and accountability.
- Translates CIO strategy and enterprise priorities into operating plans, budgets, roadmaps, standards, and measurable outcomes.
- Makes day-to-day operating and prioritization decisions within the approved strategy, budget, risk posture, and governance model.
- Serves as the primary escalation point for critical issues in the role's domains before CIO involvement.
- Partners with business and IT leaders to resolve competing priorities, capacity constraints, dependencies, and enterprise risks.
- Provides excellent customer service to all internal and external customers.
- Other work-related duties as assigned by your leader.
- Regular and reliable attendance is required.
- Follows all company policies and procedures.
EDUCATION & EXPERIENCE - 10+ years of progressive experience in enterprise infrastructure, migration to cloud, technology operations, cybersecurity, risk, audit, or related leadership roles.
- Bachelor's degree in computer science, information systems or business/accounting administration or related field is required.
SKILLS & QUALIFICATIONS - Experience leading managers and multidisciplinary teams responsible for always-on enterprise technology services is required.
- Demonstrated success improving reliability, resilience, security operations, asset governance, and audit readiness is required.
- Strong understanding of cloud and infrastructure operations, networks, identity dependencies, security operations, disaster recovery, technology assets, audit controls, vendor management, and financial planning is required.
- Executive-level communication and calm, disciplined leadership during critical incidents and risk decisions is required.
- Experience in a distributed enterprise with multiple locations, critical business operations, and third-party managed services is preferred.
- Experience modernizing infrastructure, implementing automation and observability, strengthening cyber resilience, or building asset and control programs is preferred.
- Professional certification in security, cloud, infrastructure, service management, audit/risk, business continuity, or related disciplines is preferred.
- Ability to read, write and speak in English is required.
- Communicating in Spanish is a valuable skill at Helena.
Successful completion of a drug test and background check is required for all positions at Helena. BEING A LEADER AT HELENA At Helena, our leaders are expected to demonstrate the same qualities that we value in our employees -- integrity, passion and accountability. In this leadership role, you will be responsible for overseeing other team members. This includes carrying out leadership responsibilities such as interviewing, hiring, training and coaching employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees and addressing complaints and resolving problems by following all of Helena's policies, procedures and applicable laws.
WORK ENVIRONMENT & PHYSICAL ASPECTS OF THE JOB The work environment for this position is that of a typical office environment where the noise level is mostly quiet. This position requires you to use your hands for many different tasks and to talk, hear, walk, stand and sit. You may be occasionally required to lift or move up to 10 pounds.
BENEFITS AT HELENA - Health, Dental & Vision Insurance STARTS THE SAME DAY YOU DO!
- Earn up to $3,000 in Reward Dollars from Helena for your Health Savings Account (HSA).
- Helena's robust 401(k) Savings Plan offers you a 100% company-match up to 5% starting on your first day. As your years of service with Helena increase, so does our company-match - up to 10% based on your contribution amount.
- Three-year vesting on company-match with 1,000 hours of service.
- Access your earned pay between paydays through Earned Wage Access (EWA) with DailyPay.
- Free Term Life Insurance at 1x your annual base pay - paid for by Helena at no cost to you.
- Free Short & Long-Term Disability.
- Up to four weeks of paid Parental Leave.
- Education Assistance.
- And much more!
For more detailed information about our benefits, visit helenacareers.com/benefits.
STAY CONNECTED TO HELENA! 
