Job Title: Senior Technician, Robot Operations
Department: Product
Employment Type: Full-Time
FLSA Status: Exempt
Location: Houston, TX
Travel: Up to 50%
About the RoleWe are looking for an experienced operations professional to spearhead our field deployments. In this role, you will be responsible for the end-to-end deployments, operation, and maintenance of Persona AI's rapidly growing robotic humanoid fleet. Serving as the primary technician at heavy-industry customer facilities, you will ensure that our robotic fleet is successfully deployed and maintained in a variety of demanding environments.
What You Will Be Doing- Deploy and operate Persona's humanoid robots at customer and partner sites, serving as an on-site point of contact during live deployments.
- Manage robot readiness, environment setup, and real-time troubleshooting with precision and calm under pressure.
- Identify opportunities to improve operational reliability and robustness of products in the field across mechanical, electrical, and software systems.
- Execute end-to end robot mobilization and demobilization efforts at partner and client sites, to include comprehensive pre- and post deployment checks.
- Maintain daily performance logs and field issue reports that feed directly into engineering and product teams.
- Train site personnel on basic operational protocols as deployments scale, and work closely with application engineers to surface site-specific challenges and improvement opportunities.
- Represent Persona professionally as the face of the product in the field.
What We Are Looking For:- 3+ years of hands-on experience in field operations, robotics deployment, electro-mechanical troubleshooting, or industrial equipment maintenance
- Strong situational awareness and safety orientation in industrial environments.
- Excellent communicator, able to interface with customer stakeholders and internal engineering teams alike.
- Highly organized with strong documentation habits.
- Willingness to travel up to 50%, both domestically and internationally.
- Based in or willing to relocate to Houston, TX.
Bonus Skills:- Linux fluency and comfort with command line interfaces.
- Experience supporting early-stage hardware products through initial live deployments.
- Familiarity with Jira or equivalent incident management systems.
