Job OverviewWe are seeking a
Senior Technical Writer- DoD Logistics & Process Documentation to join our team. You will develop clear, accurate Standard Operating Procedures (SOPs), technical documentation, and process maps supporting DoD logistics, supply-chain systems, and warehouse management operations. You will translate complex system interfaces and operational requirements into usable documentation for technical and non-technical stakeholders. This is an onsite position available in New Cumberland, PA.
Responsibilities include, but are not limited to:- SOP Development and Governance: Develop, revise, standardize, and maintain complex SOPs, work instructions, process narratives, and related operational documentation. Ensure documentation is clear, controlled, current, and aligned with program requirements and organizational standards.
- Technical Documentation: Convert technical requirements, system specifications, Interface Control Documents (ICDs), and stakeholder inputs into accurate, actionable technical documentation. Produce materials that support system implementation, operations, training, sustainment, and continuous improvement.
- Business Process Analysis and Mapping: Analyze end-to-end business and logistics processes to identify workflows, dependencies, decision points, handoffs, and improvement opportunities. Create detailed process maps using BPMN standards and swim-lane methodologies.
- DoD Logistics and Supply-Chain Support: Apply direct experience with DoD military logistics, supply-chain systems, enterprise warehouse management systems (WMS), and related operational environments to ensure documentation reflects real-world mission and user needs.
- Stakeholder Collaboration and Requirements Validation: Partner with subject matter experts, system owners, logistics personnel, program leadership, and technical teams to gather requirements, validate documentation accuracy, resolve ambiguities, and obtain stakeholder concurrence.
- Documentation Quality and Usability: Establish consistent document structure, terminology, formatting, and version-control practices. Review deliverables for technical accuracy, completeness, readability, and usability by operational personnel and system users.
- Visual Communication: Develop professional workflow diagrams, process visualizations, and technical illustrations using Microsoft Visio and related tools. Use visual models to clarify system interfaces, operational roles, and process execution steps.
Required Qualifications:- A bachelor's degree in English, Technical Communication, Supply Chain Management, or a related field.
- A minimum of five (5) years developing complex technical documentation, SOPs, and process maps.
- A minimum of three (3) years of direct DoD military logistics, supply-chain-system, or enterprise WMS experience.
- Demonstrated proficiency in Microsoft Visio, BPMN swim-lane modeling, and translating Interface Control Documents (ICDs) into technical documentation.
Clearance Requirements:- Must be a U.S. citizen.
- Must possess a DoD current Secret clearance.
