Completed post-secondary education or equivalent experience
CIP designation or working towards it
7+ years of experience handling first party and cargo claims
AMF License (Commercial Auto)
Strong understanding of insurance contracts across jurisdictions
Knowledge of claims settlement principles and fraud investigations
Excellent communication and negotiation skills
Responsibilities
Serve as the primary claims contact for strategic transportation accounts
Provide proactive and transparent communication throughout the claims lifecycle
Conduct claim review meetings and stewardship discussions with clients
Collaborate with teams to address service concerns and enhance service delivery
Advocate for customers while balancing claims management and business objectives
Support specialized service offerings for key transportation clients
Mentor and provide guidance to claims professionals across the department
Benefits
Hybrid work model
Opportunities for professional development and training
Supportive team environment fostering collaboration
Access to innovative claims management tools
Recognition as a subject matter expert in commercial transportation claims
Full Job Description
Position Details
What You Will Do
Serve as the primary claims relationship contact for strategic transportation accounts, acting as a trusted advisor throughout the claims lifecycle
Provide proactive, transparent and timely communication
Conduct claim review meetings and stewardship discussions with customers and brokers
Collaborate with Customer Service Liaisons and leadership teams to address service concerns, escalations and opportunities for service enhancement
Ensure service standards and response expectations are consistently achieved
Advocate for customers while balancing sound claims management and business objectives
Support the delivery of specialized service offerings for key transportation clients, including reporting, file reviews and customized claims solutions
Develop and maintain productive relationships with brokers, insureds, transportation clients, vendors and internal business partners
Work collaboratively with Underwriting, Risk Services, Legal, Finance and Claims leadership teams to support customer retention and portfolio profitability
Act as a senior claims representative during customer meetings, broker reviews and strategic account discussions
Coordinate and oversee service providers, including independent adjusters, appraisers, engineers and legal counsel
Identify opportunities to strengthen business relationships and enhance the overall customer experience
Develop and maintain productive relationships with brokers, insureds, transportation clients, vendors and internal business partners
Act as a recognized subject matter expert in commercial transportation and specialty claims
Mentor, coach and provide technical guidance to claims professionals across the department
Share best practices and contribute to the development of technical training programs
Identify trends, emerging risks and opportunities to improve claims processes and customer outcomes
Participate in strategic initiatives designed to enhance operational effectiveness and service delivery
Support innovation in claims handling, customer engagement and transportation claims management
Foster a culture of accountability, collaboration and customer-centric decision making
Salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.
Who You Are
Completed post-secondary education or equivalent experience
CIP or working towards designation
7+ years' experience handling first party and cargo claims
AMF License (Commercial Auto)
Ability to understand insurance contracts in various jurisdictions
Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues
Strong organizational, decision making, time management and problem-solving skills
Excellent communication skills; both written and verbal
Demonstrated negotiation skills
Adaptability and willingness to learn
Ability to collaborate in a team environment; prioritize and multi-task
Ability to cross-reference information with attention to detail
Good general computer knowledge required
Internal applicants are asked to formally express their interest by applying online no later than 10 business days after the position being posted. We may use AI tools to help us through the recruitment process.
