Technical Specialist within the Technical Leadership for Customers Team. The role is client-facing, wide-ranging, challenging, and rewarding. Position involves problem solving within IRIS and HealthShare environments through a mixture of application knowledge, troubleshooting, and applying development and operational best practices.
Responsibilities:- Leverage interpersonal, technical skillset, and collaborate with others to ensure close, long-term client relationships
- Recommend model design, development patterns, migration strategies, operational best practices, and elimination of technical debt
- Participate in HealthShare, IRIS for Health, or Health Connect upgrades, resolving adjunct problems as they arise
- Work closely with customer teams, especially during the early stages of adoption and technically challenging projects, to ensure their success
- Help to inform standard and customized on-site training in a classroom environment
- Support our clients during select beta test programs or pre-launches
- Keep up to date with InterSystems products and contemporary IT industry developments and undertake any relevant self-development or training
- Provide clear suggestions for product improvement with valid, documented customer use cases and collaborate on their implementation
Qualifications:- Personal presence to establish yourself as a customer's trusted advisor and identify champions within the customer
- Outstanding interpersonal, communication, and presentation skills
- Strong technical and business writing skills, proven business analysis and problem-solving skills
- Demonstrated expertise in troubleshooting HealthShare, IRIS for Health, or Health Connect, including utility development
- Demonstrated experience with a wide variety of industry standards, including healthcare protocols (FHIR, HL7, CCD/CDA, X12, etc.) a plus
- Experience with networking or system architecture.
- Basic understanding of cloud hosting technologies and AI
- Intermediate understanding of web service APIs and HTTP
- Ability to solve difficult problems and develop creative solutions, identify key issues/problems through analysis and questions, and approach problems systematically
- Creative and open-minded approach to issue investigation and provide a fully documented resolution.
- Expert issue, project, time, and priority management with high standards for thoroughness, completeness, and accuracy
- Ability to independently pursue ideas/initiatives while adhering to and promoting best practices, comfortable with novel situations; raising issues of concern.
Education- University degree or 6+ years' experience managing complex projects, preferably in healthcare IT
- Technical knowledge in software and implementation processes
- Some development experience in InterSystems technologies required.
- Continued pursuit of Certification/Continuing Education, such as:
- InterSystems Applications
- System Management and/or Architecture
- Network Management
- IT Project Management
InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance.
Other compensation may include a discretionary annual variable target incentive.
The company also provides generous employee benefits including:
- Medical, vision, and dental insurance
- Short-term and long-term disability, and life insurance
- 401(k) Profit Sharing Contribution
- Paid Time Off and Holidays
- Parental Leave
- Tuition reimbursement
The estimated base compensation range for this role is:
$96,000-$142,000 USD
