Full Job Description
Seeking technical product manager to establish and drive contact center technical strategy for technology areas such as agent desktop, routing, outbound dialer, and self-service tools. The ideal candidate will have advanced knowledge of contact center technology, technical tools and strategies, performance metrics, and interoperability/dependencies between technologies.
In this position, you will drive capability strategy, technical planning, and roadmap delivery for an assigned product area, oversee the work of junior resources supporting this portfolio, and be a primary resource for helping Optum and UHC businesses drive enhanced customer engagement, improve service and NPS, and drive operational efficiencies.
Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny and telecommuting from a home-based office in a hybrid work model.
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
• Oversee the lifecycle of new, existing or acquisition capabilities in the contact center technology space
• Review product performance against expectations
• Facilitate changes to your product portfolio to improve competitive position and optimal performance
• Work with internal and external business constituents to determine future capability and feature direction and respond to technology inquiries
You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.
Required Qualifications:
• Bachelor's degree
• 3+ years of experience in product development, ideally in a customer facing role
• 3+ years of experience in Product manager methodologies and product management tools
• 3+ years of experience analyzing complex data and make informed decisions
PreferredQualifications:
• Experience with business consulting in the area of technology
• Experience driving presentations and delivering them to executive level stakeholders
• Experience producing Product Demos and product information materials
• Experience with presence and diplomacy
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
