JOB SUMMARY
This job is an integral member of one of our teams responsible for supporting the design, development, and maintenance of our technical IT Storage solutions, ensuring their efficient and reliable operation. This position will be responsible for contributing to our technical IT ecosystem that includes infrastructure, systems, networks, applications, integrations, etc. They will work closely with other technical IT professionals, analysts, and engineers to build and optimize solutions, ensuring quality, integrity, and performance. The ideal candidate is adaptable, solution-oriented, and capable of collaborating across multiple teams to support a broad range of technical initiatives. The incumbent, and team, may be involved in every aspect as a part of the technical process from idea generation, analysis, design, build, and support using various technologies and design patterns.
ESSENTIAL RESPONSIBILITIES
- Responsible for one or many of the following tasks:
- Analyzing, designing, testing, implementing, and automating technical IT storage solutions.
- Providing general production monitoring, storage capacity management, and storage ecosystem support.
- Assisting in data backup and recovery management along with both disaster recovery and cyber recovery testing and activities.
- Collaborating on the design and implementation of storage architectures to ensure solution alignment to enterprise goals and standard.
- Collaborating with stakeholders across IT, product, analytics, and business teams to gather requirements and provide technical storage solutions that meet organizational needs.
- Monitoring work efforts against production schedules and providing progress updates, reporting any issues or technical difficulties to leadership on a regular basis.
- Meeting defined scope, target dates and budgets with minimal or no defects.
- Documenting technical processes and procedures.
- Participating in technical reviews and knowledge sharing sessions.
- Mentoring other associate and intermediate technical engineers as needed.
- Performing technical analysis and providing insights to support decision-making.
- Staying up-to-date with the latest relevant technologies and industry best practices.
- Other duties as assigned or requested.
EXPERIENCE
Required
- 5 years of experiences in one or many of the following tasks: analyzing, designing, coding, testing and implementing technical solutions, as well as providing general production support, meeting defined scope, target dates and budgets with minimal or no defects.
- 5 years of technical problem solving, solution implementation, team/project collaboration
- 5 years of basic computer science concepts and principles, common operating systems, development languages/scripting
Preferred
7 years of experience with each of the following:
- Managing technology platforms and infrastructure used by our enterprise.
- Working with and designing technology solutions in healthcare or equivalent large industries.
- Translating requirements, design mockups, prototypes, or user stories into viable technical implementations.
- Producing technical solutions that are fault-tolerant, efficient, and maintainable.
- Developing and meeting technical governance, quality, and security best practices.
- Defining system architectures and exploring technical feasibility trade-offs that optimize short-term execution while planning for long-term technical capabilities.
- Understanding cloud platforms (GCP, Azure, AWS) and their respective storage services.
SKILLS
- NetApp technologies: AFF/FAS controllers, OnTap, SnapMirror, SnapVault, SnapLock, SnapCenter, StorageGrid, ARP, ActiveIQ, etc.
- Protocols: NFS, CIFS/SMB, ISCI, FC SAN
- Strong analytical skills with a focus on detail and accuracy
- Strong track record in designing, implementing, and supporting large-scale technical solutions
- Strong methodical troubleshooting and root cause analysis abilities
- Strong sense of ownership, urgency, and drive
- Demonstrated passion for propelling positive business outcomes while keenly considering user impacts
- Ability to work effectively as a team player in cross-functional environments
- Comfort with a range of IT tools and technologies, with a willingness to learn new skills and technologies as needed
- Ability to develop automation to improve efficiency and accuracy
- Ability to take on diverse tasks and projects, adapting to the evolving needs of the organization
- Demonstrated ability to achieve stretch goals in a highly innovative and fast-paced environment
Additional Preferred Technical Skills:
- CommVault Backup & Recovery
- NetApp OnTap Cloud Volumes
- Fundamental networking understanding
- Storage integrations with ServiceNow, Dynatrace, or other 3rd party tools.
EDUCATION
Required
- Bachelor’s degree in Computer Science, Information Systems, Computer Engineering or related field.
Preferred
- Master's degree in Computer Science, Information Systems, Computer Engineering or related field.
Language (Other than English):
None
Travel Requirement:
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Remote-based
Teaches / trains others
Occasionally
Travel from the office to various work sites or from site-to-site
Rarely
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
No
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Rarely
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$94,200.00
Pay Range Maximum:
$151,000.00
Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
