A Snapshot of Your Day As a
Senior Technical Clarification Specialist, you will serve as the primary technical expert supporting North American Order Management teams, factories, engineering organizations, and suppliers. You will research and resolve complex product, configuration, and application questions to ensure accurate order execution and deliver on customer commitments.
In this role, you'll bridge the gap between engineering and operations by leveraging WRIT, technical documentation, historical equipment records, and factory resources to identify solutions, remove technical barriers, and support the successful delivery of products and services throughout the order lifecycle.
How You'll Make an Impact - Lead technical clarification activities between Order Management, factories, engineering, sourcing, customs, and service organizations.
- Research and resolve complex product, material, configuration, and application issues impacting quotations, order execution, and customer commitments.
- Serve as the primary expert for product identification, technical specifications, historical equipment records, and legacy documentation.
- Interpret engineering drawings, bills of material (BOMs), technical manuals, and equipment documentation to support accurate order execution.
- Validate technical requirements within SAP, KSP, PD2, and material master processes before procurement, manufacturing, or shipment.
- Collaborate with global stakeholders to eliminate technical barriers, support customs classification efforts, and improve delivery performance.
- Drive resolution of critical customer escalations, outage-related issues, and supply chain challenges while developing technical reference resources and knowledge management tools.
What You'll Bring - Bachelor's degree in Engineering, Supply Chain, Business, Technical Operations, or a related field; equivalent experience considered.
- Candidates with more experience can be considered for a higher level or vice versa.
- 8+ years of experience supporting technical products, engineering, manufacturing, sourcing, order management, field service, or power generation operations.
- Advanced knowledge of WRIT and experience utilizing engineering and product information systems for technical research and problem-solving.
- Proven ability to interpret engineering drawings, technical manuals, specifications, historical equipment records, and BOM structures.
- Working knowledge of SAP, KSP, PD2, material master management, and factory execution processes.
- Strong understanding of gas turbines, steam turbines, generators, valves, auxiliary systems, and service parts operations, with the ability to solve complex technical challenges and collaborate across global teams.
- Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization.
About the Team Gas Services Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.
Rewards - Career growth and development opportunities
- Supportive work culture
- Company paid Health and wellness benefits
- Paid Time Off and paid holidays
- 401K savings plan with company match
- Family building benefits
- Parental leave
Jobs & Careers: https://jobs.siemens-energy.com/jobs
