Senior Technical Account Manager

Overview

As a Senior Technical Account Manager, you are the strategic technical advisor and execution lead for Rithum's enterprise and strategic brand clients. You guide integration planning, lead optimization initiatives, and monitor platform performance, partnering with Client Success Managers, Solution Architects, Product, and Engineering to deliver tailored, value-driven guidance across the client lifecycle. You own complex technical workstreams and are accountable for client value realization, platform adoption, and the continued maturity of the TAM function.

At Rithum, all team members are expected to leverage AI to work smarter, accelerate decision-making, automate repeatable work, and improve outcomes. You are encouraged to continuously identify opportunities to apply AI, data, and scalable processes to enhance productivity, drive innovation, and deliver greater value for our clients, partners, and teams while maintaining appropriate judgment, quality, security, and compliance.

Responsibilities

Client Partnership & Day-to-Day Execution

• Serve as the consistent weekly touchpoint for assigned clients, owning business-as-usual activities and ensuring timely execution through personal ownership and internal collaboration
• Act as a trusted technical advisor, helping clients overcome obstacles and realize value from Rithum's solutions
• Bridge communication between client technical teams and Rithum's internal teams to ensure mutual understanding and streamlined execution

Channel Strategy & Platform Optimization

• Develop and oversee channel implementation strategies aligned to channel technical requirements and Rithum's platform capabilities
• Drive tactical execution across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization, to improve visibility and revenue conversion
• Conduct technical reviews that identify optimization opportunities and deliver forward-looking recommendations aligned to client goals

Technical Issue Resolution & Cross-Functional Collaboration

• Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Engineering
• Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients

AI-Enabled Ways of Working

• Apply AI tools to client analysis, technical reviews, documentation, and recurring BAU workflows to improve speed, quality, and insight while exercising sound judgment on data security and accuracy
• Identify repeatable client and platform activities that can be automated or standardized, and share effective AI practices with the TAM team

Technical Expertise, Knowledge Sharing & Mentorship

• Maintain deep knowledge of platform functionality, data flows, and emerging capabilities
• Contribute to knowledge sharing and standardization of technical best practices across the TAM team
• Coach and mentor less experienced TAMs

Qualifications

Minimum Qualifications

• 3+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer
• Proven experience supporting complex enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization
• Strong understanding of APIs, data mapping, and feed architecture
• Demonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholders
• Proficiency in Salesforce, JIRA, or similar workflow and project tracking tools
• Strong problem-solving skills with a focus on root cause analysis and resolution
• Strong verbal and written communication skills
• Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity through research, communication, analysis, documentation, automation, workflow optimization, and decision-making

Preferred Qualifications

• 5+ years of experience in technical account management, solutions engineering, or implementation roles
• Bachelor's degree in the applicable discipline or related field preferred
• eCommerce or product data platform experience
• Experience working in cross-functional teams and navigating complex stakeholder environments
• Familiarity with SaaS deployment models and scalable system design
• Experience working with enterprise or strategic clients in eCommerce or retail technology

Travel Required

Up to 10%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it's like to work at Rithum

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

We believe in transparency and fairness in our compensation practices.

For this position, the expected base pay range is: $65,000-$135,000 per year.

This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives.

For this position, the expected discretionary bonus is 10% of the annual base salary.

Benefits

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
• A 6% 401(k) match
• Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Pet insurance
• Legal assistance and identity theft insurance plans
• Life insurance 2x salary
• Access to the Calm app and the Employee Assistance Program
• $65/month Remote work stipend for internet
• Culture and team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year