Senior Technical Account Manager

As a Senior Technical Account Manager, you'll guide customers through the technical side of their post-sale journey with 1Password-from implementation and integration through adoption, expansion, and renewal. You'll serve as a trusted advisor on identity, access management, device trust, and Software as a Service (SaaS) security while helping customers achieve measurable value from their investment. You'll work closely with Customer Success Managers, Implementation and Onboarding, Product, Support, and Enablement teams. Reporting to the Senior Director of Implementation, this role is remote within Canada or the United States and may include occasional travel for team onboarding, customer meetings, industry events, and department gatherings. This is a remote opportunity within the US and Canada. What we're looking for: • At least four years of experience in a customer-facing technical role, such as Technical Account Manager, Solutions Engineer, or Implementation Consultant, within a SaaS or security-focused Business-to-Business (B2B) environment. • Experience leading technical onboarding and implementation conversations with both technical and business stakeholders. • Strong communication, storytelling, and demonstration skills, with the ability to explain complex technical concepts clearly. • Experience using proactive technical engagement to support customer adoption, expansion, or renewal. • Working knowledge of modern security frameworks and identity protocols, including Single Sign-On (SSO), System for Cross-domain Identity Management (SCIM), Security Assertion Markup Language (SAML), and Open Authorization (OAuth), as well as compliance standards such as SOC 2, ISO 27001, and the General Data Protection Regulation (GDPR). • Ability to work independently in a remote-first environment and collaborate effectively across teams. • Experience troubleshooting technical issues, managing dependencies, and maintaining customer confidence when the immediate answer is not known. Preferred qualifications • Familiarity with artificial intelligence (AI) technologies and the ability to discuss how evolving technology may affect customer needs and product roadmaps. • Experience with 1Password or other password managers, SaaS lifecycle management, Mobile Device Management (MDM), device posture tools, application programming interfaces (APIs), webhooks, integrations, or public cloud platforms. • Experience mentoring peers, improving enablement, or scaling customer lifecycle processes. What you can expect: • Own technical relationships with customers throughout onboarding, adoption, expansion, and renewal. • Lead technical implementations, including integrations, configuration, troubleshooting, and security reviews. • Advise customers on identity, access management, device trust, and SaaS security, translating complex concepts into practical business outcomes. • Partner with Customer Success Managers to identify risks, support customer health planning, and maximize long-term value. • Represent customer needs internally by sharing insights and feedback with Product, Marketing, Support, and other cross-functional teams. • Create scalable resources such as playbooks and knowledge-base content that improve customer outcomes. • Mentor peers, contribute to enablement, and help improve customer lifecycle processes. USA-based roles only: The annual base salary for this role is between $124,000 USD and $180,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $113,000 CAD and $164,000 CAD, plus immediate participation in 1Password's generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing Maternity and parental leave top-up programs Competitive health benefits Generous PTO policy Growth and future RSU program for most employees Retirement matching program Free 1Password account Community Paid volunteer days Peer-to-peer recognition through Bonusly Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.