We’re seeking a seasoned Senior Systems Engineer who excels in high-pressure environments and is passionate about technology, client success, and team development. This is a critical, client-facing role responsible for resolving complex issues, mentoring junior technicians, and maintaining the health of enterprise-grade systems.
Key Responsibilities
- Handle and resolve complex escalations from Level 1 and 2 engineers
- Provide expert-level support for servers, networking, firewalls, and cloud infrastructure
- Administer Microsoft Windows Server roles (AD, DNS, DHCP, DFS, IIS, GPO/Intune)
- Configure, manage, and troubleshoot switching/routing and firewalls (Cisco Meraki a plus)
- Administer Microsoft Azure, Entra ID, and Endpoint Management (Intune)
- Create, modify, and implement PowerShell and/or Python scripts
- Monitor and resolve RMM alerts with long-term resolution strategies
- Maintain clear, timely documentation and follow SOPs and best practices
- Lead product ownership for 2–3 key technologies or platforms
- Mentor junior team members and support their technical development
- Participate in rotating swing and after-hours on-call support
- Communicate clearly and effectively with clients in high-stress situations
What You Bring
- 7+ years of relevant IT experience in a Systems Administrator or Server Engineer role
- High School Diploma (required); technical certifications preferred (A+, Network+, Security+)
- Proven experience with EDR/AV policy management and physical hardware installations
- Experience working in MSP or client service environments
- Exceptional multitasking skills and ability to prioritize competing requests
- Strong customer service orientation and professional communication skills
- Demonstrated ownership, integrity, and drive for continuous improvement
- A collaborative mindset and a passion for mentoring others
- Willingness and ability to work on-site when required
Preferred Skills
- Cisco Meraki or comparable firewall configuration experience
- Functional scripting in PowerShell and/or Python
- Strong documentation habits and attention to detail
- Familiarity with PSA and ticketing systems; accurate time tracking is a must
Performance Expectations
- Meet/exceed 95% SLA compliance rate
- Zero valid client complaints
- Timely resolution of escalated technical issues
- Active participation in team mentorship and training
- Ownership of 2–3 product lines
- 100% accurate time and documentation logging
