Overview
Senior System Administrator (College Support) Springfield, VA

Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly

Security+ or CASP and ITIL v4 Foundations

Do you want to join a team that is building tailored technical solutions to modernize our governments mission and our clients business? Do you have a desire to change how people work? Are you interested in helping to protect our nations cyber interests? Join our growing team as a Senior System Administrator (College Support), supporting the NGA customer mission.

Responsibilities What you get to do every day:As a System Administrator (College Desktop Support), you will be responsible for providing excellent technical support to NGA College end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands-on support for desktop environments.In this role, a typical day will include:

• Serve as an NGA College Liaison for all NGA events involving UDS IT equipment and/or requiring UDS support. Facilitate meetings and engage regularly with customers and members of senior leadership to: address IT related questions or concerns; coordinate and plan emerging customer requirements and classes; and provide situational awareness to NGA College stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts associated with systems installed in NGA College classrooms and spaces.
• Independently develops technical solutions for the management for software, hardware, configurations, and architecture. Provides interpretation to Systems matters that are moderately complex in nature.
• Provide troubleshooting support for systems hardware and software issues that are highly complex.
• Performs advance software installations and upgrades to operating systems and layered software packages.
• Apply advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.
• Provides guidance to less experienced personnel on workstation/server data integrity matters and the implantation of standard software and hardware solutions.
• Leads complex data/media recoverability following a schedule of system backups and database archive operations.
• Evaluates and assesses existing systems and plans long term strategies.
• Configure and maintain networked computer systems, including hardware, system software, and applications.
• Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configurations guidelines.
• Recognized subject matter expert in job area typically through advanced education and work experience. Established operational plans. Manages large projects with limited oversight from manager.
• Inventory management of UDS deployed software and end user devices.
• Utilize Cisco TMS to facilitate VTC calls.
• Strong written and verbal communication is imperative when dealing with technically minded employees and non-technical colleagues.
• Train end-users in the proper use of hardware and software. May train large groups of end users.
• May coach and review the work of less experienced professionals.
• May serve as a team or task leader (Not a people manager).

• May require after-hours support or weekend support for mission, program and special project support.

Qualifications

Clearance Required: Active TS clearance (with SCI Eligibility) and eligibility to obtain CI Poly

Certification Required: Security+ or CASP and ITIL v4 Foundations

Education/Experience:

• Requires Bachelors degree or equivalent experience
• 8+ years of experience

Required Skills:

• Knowledge in one or more of the following areas:

  • Thin Client using Virtual Desktop Infrastructure (VDI) Technology.
  • Experience and/or knowledgeable with: Windows 7; Windows 10; Win11; Citrix; SMS; and SCCM.
  • End User Hardware: Thin Client, Thick Monitors, KVMs, Printers, Plotters, Print Server Configurations, VOIP phone.
  • Desktop Image Management.
  • Home Directory and Profile Support Services.
  • E-mail Support Services.
  • Software Support Services.
  • Excellent troubleshooting capabilities.
  • Strong communication skills.
  • Strong work ethic and attention to detail.
  • Strong writing skills (consistently document work completed).
  • Strong time management skills and ability to work flexible schedules to meet job requirements.
  • Ability to move and lift computers, printers, monitors, and other hardware.
  • Team player and willing to share knowledge and learn from others to ensure teams success.
  • Enthusiasm and ability to adapt to new and changing technologies.

What is ideal?

• Intelligence Community Experience preferred

What you can expect from us

• Recognizing great achievements do not go unnoticed by bcore through service anniversaries, spot awards, and employee referral bonuses
• Youll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community
• The expected salary range within the Washington, DC metropolitan area is: $104,000-$125,000. Final compensation is unique to each individual and will be determined based on factors such as experience, education, geographic location, and contractual requirements. This is not a guarantee.
• Benefits include Health/Dental/Vision, 401(k), Paid Time Off, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more.