Job DescriptionAs a Senior Supervisor, Parking Operations, you are a decisive, adaptable operations leader who thrives in a fast-paced environment where safety, reliability, and customer service are paramount. You bring strong judgment, collaborative leadership, and a technology-focused mindset, with the ability to anticipate changing operational needs, solve complex challenges, and build strong partnerships across teams. Your commitment to accountability, employee development, and operational excellence helps ensure a safe, efficient, and seamless parking experience for Massport's customers.
What you will do:- Lead and coordinate daily parking operations, anticipating customer demand, determining appropriate staffing and resource levels, and adjusting operational plans to maintain safe, efficient, and customer-focused service during routine, high-volume, and overflow conditions.
- Oversee parking facilities, technology, fleet, and inventory operations, partnering with IT, Facilities, Capital Programs, and other teams to maintain operational readiness, address system or facility issues, manage vehicle and equipment needs, and support continuous improvements to parking operations.
- Provide direction and leadership to transportation operations personnel, coordinating workforce activities, supporting training and development, monitoring performance and attendance, and reinforcing accountability, safety, customer service, and compliance with Massport policies and procedures.
- Drive operational preparedness and cross-functional coordination, managing the impacts of construction and maintenance activities, leading snow and severe-weather readiness, supporting procurement and technology initiatives, and collaborating with internal and external partners to minimize disruptions and strengthen the overall parking experience.
What you offer:- Bachelor's Degree or equivalent related work experience required.
- Minimum of 4 years work experience as a supervisor in a parking, transportation, or similar operations environment required. Experience in airport or parking operations, snow removal and emergency procedures preferred.
- Experience supervising union employees required.
- Proficiency in Microsoft Office, including Word and Excel. Ability to become proficient in the use of ITS and CAD/AVL system, various web-based applications and other computer systems.
- Working knowledge of the Massachusetts state laws and codes set forth by the Department of Energy and Technology. Geographical knowledge of Metropolitan Boston preferred.
*Click here for detailed job descriptionWHAT WE OFFERCollaboration with colleagues at all levels of leadership from all different disciplines, from Aviation to Maritime and beyond. Every day is different at Massport and the breadth of our impact on the Massachusetts region through our facilities provides many opportunities for our employees to grow, learn, and explore the many areas of our business. Our business is all about connecting. We support and take pride in the employees that make those connections possible each and every day.
- Work/life balance
- A supportive and inclusive culture
- Opportunities for growth
- Providing safe, healthy, and secure work environment
- Supporting the people and businesses of New England
- Achieving results and having positive impact
- Being good neighbors in the communities we serve
- Protecting the environment
The salary range for this position is $122,100- $125,000 annually and will be determined based on a variety of factors, including relevant experience, education, certifications, training, specialized skills, and overall qualifications.
*Click here for information on our comprehensive compensation and benefits package. 
