Senior Supervisor, Facility Operations

Position Type:
Regular Full Time (RFT)

Closing Date:
November 19, 2026

Salary/Wage Range:
$104,173.00 - $130,216.00

Type of Vacancy

Full Time Permanent

Hours of Work

35 hours per week

Department

Corporate Facilities & Sustainability

Location

This position is required to work in person at various sites across the City. Work location is subject to change at the discretion of the City due to operational demands.

Position Overview

Reporting to the Manager, Facility Operations, this position is responsible for the development, implementation and oversight of a comprehensive service plan that mitigates risk, protects, and extends the life of assets. Ensures the safe operation of Arenas, Pools, Community Centres, Corporate, Specialty and Joint Venture facilities in a cost-effective manner. Provide project management, internal and external customer service, and maintains working relationships with other service groups to support their end goals.

Responsibilities

The Senior Supervisor, Facility Operations is responsible for:

• Provide day-to-day service, issue management and complaint resolution for the public.
• Oversee training programs to ensure staff are equipped to manage risks and respond to emergencies effectively.
• Monitor facility compliance with regulations and conduct regular audits, inspections, and maintenance.
• Develop and implement preventive maintenance plans for facilities.
• Oversee capital improvement projects and collaborates with internal teams to ensure efficient use of resources.
• Supervision of staff including recruitment, training, and performance management, fostering a positive work environment, and supporting staff development.
• Collaborate with other departments and stakeholders to improve service delivery and establish effective working relationships.
• Represent the department and provide advice on operational issues, coordinating responses and addressing concerns as needed.
• Manage operating budgets and participate in budget planning for facilities.
• Monitor expenses, reconcile financial transactions, and oversee large purchases, ensuring compliance with City policies. Develop and implement strategies to improve financial performance including mitigating budget risks and optimizing resource allocation.
• Duties and responsibilities are inclusive, but not limited to the above.

Requirements

Education: Completion of a College Diploma in Business Administration, Recreation Facilities Management, or related field. Certified Recreation Facilities Professional (CRFP) is required. Certified Pool Operator (CPO) and Occupational Health and Safety (OHS) are assets.

Experience: Over 4, up to 7 years of related experience including HVAC, security systems, plumbing and electrical work, with at least 2 years of experience in a supervisory capacity.

A valid G driver's licence is required with an acceptable driver's abstract (no more than three (3) driving related convictions and an accumulation of no more than three (3) demerit points in the previous three (3) years prior to the date of hire). This position may require occasional travel between sites and/or City facilities.

Note to Applicants:

We thank all those who apply for positions, but only those applicants who are invited for an interview will be contacted.