Responsibilities
- Provide departmental support and supervise the staff in the Air Export department.
- Supervises and directs Air Export staff in performing work according to operating procedures
- Issue freight bills and invoices to brokers and responsible for collecting unpaid invoices within credit term
- Monitor performance of staff and scheduling
- Train Air Export staff & monitor staff performance
- Ensure department is in compliance with company policies and procedures and applicable government regulation
- Review workflows and procedures and provide feedback to maintain a high quality of service
- Documents, records and reports all discrepancies to include missed deadlines
- Support staff to ensure daily operation is met
- Maintain direct contact with customers/ subcontractors and or departments
- Account maintenance to include sales calls to increase business opportunity
- Work professionally and effectively with operations staff in order to achieve target goals.
- Develop and maintain positive working relationships with management, peers and co-workers.
- Handle other job assignments as determined by the direct Assistant Manager or Manager
Salary Pay Range: $78,000 - $90,000 per year. This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law. At NEU, it is not typical for an individual to be hired at or near the top of the range for the role.
Qualifications
- Excellent analytical, interpersonal and organization skills
- Positive attitude, and the ability to multi-task and calmly handle quickly changing priorities under tight deadlines
- Great attention to details
- Minimum 5+ years of Air Export experience with previous experience in a Team Lead or Supervisory position
- Must be flexible with work schedule.
- Strong leadership skills
- Strong customer service skills
- Good verbal and written communication skills
- Great computer skills (Microsoft Word & Excel, Outlook)
- High school diploma or equivalency certificate or significant or relevant or appropriate working experience
Organization Relationships:
This position will interact with branch colleagues, leadership staff, and office /warehouse personnel. Must be able to work with customers, vendors, and outside organizations.
Work Environment:
(With or without accommodations) This position is predominantly sedentary office work which involves sitting, typing, filing, and conversing on the phone.
This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.
Nippon Express offers a generous Employee Benefits Package including:
- Medical, Dental, and Vision beginning the 1st of the month after 30 days.
- 401k with a company match
- Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
- Generous Vacation and Sick time.
