Senior Strategic Renewals ManagerThis is a senior, customer-facing commercial role. You'll own renewal negotiations end-to-end for our most strategic accounts - forecasting against consumption, building the commercial case, and defending value with data when a customer under-projects usage or a competitor undercuts on price. You'll identify expansion opportunities through the renewal motion and partner directly with the Account Executive, who owns expansion strategy and execution. You'll partner closely with RevOps as the commercial voice in shaping the systems, process, and reporting behind the renewal motion. Your primary focus will be customer-facing renewal strategy, negotiation, and deal execution, and your judgement from the field will help ensure the renewal motion scales with the right visibility, governance, and commercial discipline.
What You'll Do- Own renewal negotiations end-to-end for a book of strategic, high-value accounts, leading commercial conversations directly with customer executives, procurement, and finance.
- Forecast renewals in a consumption-based model by translating usage, pacing, and adoption trends into a defensible commercial projection, and hold the line when a customer's self-reported forecast doesn't match the data.
- Build and negotiate pricing and packaging for usage-based agreements (committed-use, credit tiers, discount structures), structuring multi-year commitments that protect ARR and capture growth.
- Identify expansion opportunities during the renewal motion by using usage, adoption, and customer goals to surface growth potential, then partner with the Account Executive to help shape the expansion strategy.
- Quarterback cross-functional deal strategy across CS, Sales, Finance, RevOps, and Legal - aligning the internal team on a single commercial plan and clear next steps for each account.
- Get ahead of churn and contraction risk with a clear point of view on value realization; lead the save and turnaround plays when an account is at risk.
- Help shape the renewals motion as the function scales turning what works into a repeatable commercial motion, with the runway to lead a growing renewals team over time.
You'll Love This Role If You- See a renewal as a commercial deal to be won, not a transaction to be processed, and you've carried a number against one.
- Are at your best in a hard negotiation: a competing offer on the table, a budget freeze, a procurement team pushing for a cut. You hold value without losing the relationship.
- Deep understanding of consumption-based revenue. You understand how usage, pacing, and commitment structures drive a renewal, and you can forecast and negotiate around all of it.
- Want to operate as a strategic partner to customer executives, and you're comfortable being the most commercially fluent person in the room.
It's Important to Us That You Have- 10+ years in commercial, customer-facing roles such as Strategic Account Management, Account Executive, and / or Renewals Manager, with a track record of carrying and hitting commercial targets.
- Demonstrated track record owning and closing complex commercial renewals/expansions for strategic accounts at a consumption-based company.
- A track record structuring multi-year, multi-product commercial agreements and navigating procurement, legal, and finance to close them.
- Strong forecasting discipline and the commercial judgment to know when a forecast is real and when it needs to be challenged.
- Comfort working AI-first, you already use AI tools to research accounts, model scenarios, and prep negotiations, and you'd expect to do more of that here.
It Would Be Great If You Had- Experience at a consumption-based company, AI, data, infrastructure, cloud, or communications.
- Exposure to a technical or developer-focused customer base.
- A point of view on how renewals should work in an AI-native company, and ideas for how to build it here.
Benefits & Perks*Holistic health- Medical, dental, vision benefits
- Annual wellness stipend
- Mental health support
- Life, STD, LTD Income Insurance Plans
Work/life blend- Unlimited PTO
- Generous paid parental leave
- Flexible schedule
- 12 Paid US company holidays
- Quarterly personal productivity stipend
- One-time stipend for home office upgrades
- 401(k) plan with company match
- Tax Savings Programs
Continuous learning- Learning / Education stipend
- Participation in talks and conferences
- Employee Resource Groups
- AI enablement workshops / sessions
*For candidates outside of the US, we use an Employer of Record model in many countries, which means benefits are administered locally and governed by country-specific regulations. Because of this, benefits will differ by region - in some cases international employees receive benefits US employees do not, and vice versa. As we scale, we will continue to evaluate where we can create more alignment, but a 1:1 global benefits structure is not always legally or operationally possible.
