About the RoleCharlie Health is seeking a Senior/Staff Product Manager to lead our Client team. You'll own everything a client and their family experience with us outside of a therapy session: how they reach us, schedule and reschedule, get support, stay engaged between sessions, and move into aftercare when treatment ends. That covers our clients, from adolescents to adults, their families, and the internal teams who support them every day.
You'll lead a pod of engineering, design, and AI-agent vendors across four connected areas:
- Agentic client support and experiences, where AI handles scheduling and support work that drive better client experiences that are more efficient
- Our communications platform: one pipe, one log, and one view of every client conversation, shared across every team
- The care center and in-app experience, including out-of-session engagement, skills building, and AI-powered support
- Aftercare and alumni transitions
You'll set the roadmap, own the outcomes (experience, efficiency, engagement with products) and help shape what a tech-first, non-clinical client experience should look like.
This role reports to Charlie Health's Product Management team. It's a good fit for a senior PM with consumer or digital health experience, a track record of shipping AI products, and the drive of a 01 builder: someone who can turn a messy, multi-team problem into a clear strategy and then ship it.
We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.
Responsibilities- Own the product strategy, roadmap, and outcomes for the non-clinical client experience, from intake through aftercare
- Lead a cross-functional pod (engineering, design, and vendor partners), setting priorities and holding a high bar for what ships
- Partner with CX, Care Experience, Discharge/Care Navigation, Health Information Management, Clinical, and RCM leaders to find friction and turn it into product solutions with measurable impact
- Define and track success metrics (client and parent NPS, care delivery cost per session, DAUs, % of work automated, quality SLAs), and use data and client feedback to guide trade-offs
- Evaluate and manage AI and communications vendors, including build-vs-buy decisions, evals, and performance accountability
Requirements- 6+ years of product management experience, ideally on consumer-facing or digital health products
- A track record of shipping AI/LLM-powered products, with hands-on comfort with agent design, evals, and vendor trade-offs
- Experience building 01 products and defining new areas with a lot of ambiguity
- Proven ability to lead cross-functional teams and influence senior stakeholders beyond your direct pod
- Strong analytical skills (SQL / BI tools) and an outcome-driven approach to prioritization
- Experience with communications, support, or engagement platforms (e.g., Twilio, Zendesk, CRM, in-app messaging) is a plus
- Healthcare, behavioral health, or regulated-industry experience is preferred
- Excellent written communication, including clear PRDs and strategy docs
- Work authorized in the United States and native or bilingual English proficiency
- Able to work a hybrid schedule of 4 days/week in our NYC office and located within 75 minutes' commuting distance of the office
BenefitsCharlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
Additional InformationThe total target base compensation for this role will be between $125,000 and $225,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-Hybrid
Our Values- Connection: Care deeply & inspire hope.
- Congruence: Stay curious & heed the evidence.
- Commitment: Act with urgency & don't give up.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from [redacted].com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
