ServiceNow

Senior Staff IAM Software Engineer

ServiceNow • $190K — $334K *
Bangor, ME 04401In-Person
Enterprise Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years of software engineering experience, with 3+ years in a senior role.
  • Strong IAM domain experience in Identity Lifecycle, RBAC/ABAC, and Privileged Access Management.
  • Expertise in full stack development across backend technologies like Java/Python and frontend frameworks like AngularJS.
  • Proficiency in CI/CD pipeline automation using tools like GitLab and Jenkins.
  • Hands-on experience with infrastructure automation tools such as Terraform and Ansible.
  • Strong problem-solving skills and experience leading large-scale technical projects.
  • Experience in leveraging AI for workflow automation and operational insights.

Responsibilities

  • Participate in the technical delivery of team projects, ensuring quality and scalability.
  • Lead the implementation of automated CI/CD pipelines to enhance development workflows.
  • Own system integrations and oversee Identity Platforms and ServiceNow connections.
  • Contribute to full stack development of IAM workflows, ensuring effective UI design and usability.
  • Conduct data analytics to optimize identity governance and drive AI-assisted access recommendations.
  • Mentor junior engineers while promoting a culture of continuous improvement and technical excellence.
  • Collaborate with cross-functional teams to ensure security and compliance in system solutions.

Benefits

  • Full relocation support to West Palm Beach, Florida, if applicable.
  • Health plans, including flexible spending accounts and 401(k) Plan with company match.
  • Employee Stock Purchase Plan (ESPP) and participation in matching donation programs.
  • Flexible time-off policies and family leave programs.
  • Work persona flexibility allowing for remote or in-office options based on job requirements.
Full Job Description
Job Description

Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

PLEASE DO NOT APPLY if you cannot meet this Federal Requirement. Thank you in advance.

The ServiceNow Security Organization (SSO)

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact

About the Team
The Identity Platform Engineering team builds and operates the enterprise Identity and Access Management platform that secures ServiceNow employees, systems, and partners worldwide. We are a team focused on engineering excellence - modernizing how identity governance is built, tested, and delivered.

We manage enterprise-scale Identity Platforms and ServiceNow integrations across global and regulated environments, and we are expanding our capabilities into Non-Human Identity governance and AI-assisted access intelligence.

We are looking for a Senior Staff IAM Software Engineer to bring full stack and systems depth to the team, build our DevOps engineering foundation, own critical platform integrations, and elevate the engineers around them.

What you'll do
  • Participate in all technical aspects of team deliverables including quality, performance, maintainability, and scalability.
  • Lead the development of end-to-end CI/CD pipelines using GitLab, GitLab Runners, Jenkins, and Nexus - moving the team from manual to automated, repeatable development and testing workflows.
  • Implement infrastructure-as-code and configuration management with Terraform, Ansible, and Puppet.
  • Own system integrations across Identity Platforms and ServiceNow - APIs, connectors, provisioning workflows, and lifecycle automation.
  • Contribute full stack development across backend services and user-facing IAM workflows; provide technical input on UI design and implementation.
  • Apply data analytics to identity governance: RBAC role mining, access pattern analysis, entitlement optimization, and AI-assisted access request recommendations.
  • Participate in design and code reviews, ensuring best practices in performance, maintainability, and testability.
  • Mentor and guide 4-5 junior to mid-level engineers, fostering a culture of technical excellence, engineering craftsmanship, and continuous improvement.
  • Partner with security, compliance, and platform teams to deliver solutions that are secure, scalable, and audit-ready.
  • Explore and advocate for new patterns that improve system resilience, developer velocity, and operational maturity.
  • Partner with principal-level staff to drive initiatives and maintain organizational standards.
  • Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.
  • Collaborate with product managers and other engineering teams to define frameworks.


Qualifications

To be successful in this role you have
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • Deep technical hands-on experience building production enterprise-level platforms.
  • Strong IAM Domain Experience with Identity Lifecycle, RBAC/ABAC, Access Certifications, and Privileged Access Management
  • 10+ years of software engineering experience; 3+ years as a senior staff, or equivalent experience and education.
  • Full stack development depth: strong backend proficiency (Java or Python, MySQL or PostgreSQL) and working knowledge of frontend technologies (JavaScript, AngularJS, REST APIs, HTML/CSS).
  • Systems engineering experience designing and operating complex, distributed enterprise platforms.
  • Excellent problem-solving skills and ability to lead large-scale technical initiatives
  • Hands-on experience building CI/CD pipelines and DevOps workflows using GitLab, Jenkins, Nexus, JFrog or equivalent tooling.
  • Proficiency with infrastructure automation: Terraform, Ansible, and/or Puppet.
  • Identity data analytics ability - designing queries, building pipelines, and deriving actionable insights from operational or identity data sets.
  • Familiarity with automated testing frameworks and integrating tests into CI/CD pipelines.
  • Strong knowledge of distributed systems, RESTful APIs, and software quality principles including reliability and observability.
  • Proven ability to mentor engineers and lead cross-functional technical initiatives from conception to delivery.
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on identity governance.
  • A growth mindset and a passion for staying on top of new technologies and industry trends.

Preferred Qualifications
  • Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization
  • 10+ years of experience with Java, C#, or another high-level, compiled language
  • 5+ years of experience with automated testing frameworks (e.g., JUnit, Selenium, Playwright, TestNG) and integrating tests into CI/CD pipelines
  • Familiarity with enterprise Identity governance platforms (e.g. SailPoint, Veza) or ServiceNow platform integrations (ITSM/ITOM/workflow).
  • Strong understanding of SAML, OAuth2, OIDC, and SCIM.
  • Experience with graph databases (Neo4j) or ML-assisted role mining and access recommendation systems
  • Exposure to regulated or compliance-constrained environments (FedRAMP, GCC, or equivalent).
  • Experience with AI productivity and coding tools such as Cursor, Windsurf, or equivalent.
  • Ability to troubleshoot complex systems and optimize performance across the stack.
  • Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems

#SecurityJobs

West Palm Beach Florida (WPB) is available to for Relocation. Full relocation costs are provided by ServiceNow

For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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