Salary : $86,658.00 - $118,911.78 Annually
Location : Houston
Job Type: Full Time
Job Number: 39885
Department: Houston Public Works
Division: Solid Waste
Opening Date: 10/30/2026
Closing Date: 11/18/2026 11:59 PM Central
POSITION OVERVIEWApplications accepted from: ALL PERSONS INTERESTEDDivision: Solid Waste Management/Director's Office/Administration SupportReporting Location: 611 WalkerWorkdays & Hours: M - F, 8:00 a.m. - 5:00 p.m.*
*Subject to change
DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONSThe purpose of the Solid Waste Management (SWM) is to provide solid waste services to the citizens of Houston through the collection, disposal, and recycling of discarded material in a manner that is safe, efficient, environmentally sound, and cost-effective.
GENERAL SUMMARYThe Senior Staff Analyst provides senior level analytical and program support for Solid Waste Management's workforce training, standard operating procedures (SOPs), and process improvement efforts. Reporting to the Senior Assistant Director of Business Operations and Performance, this position develops and maintains the training programs and SOPs that help crews and supervisors across Collection Operations, Fleet, Assets and Facilities, and Customer Experience work consistently, and analyzes operations to recommend improvements that support reliable service.
RSPONSIBILITIESTraining Programs- Develops, coordinates, and evaluates training programs for Solid Waste Management employees, including but not limited to driver training, CDL development, new employee onboarding, SOP training, routing software training, and refresher training.
- Conducts training needs assessments with operational divisions and recommends training based on performance data and operational needs.
- Maintains training records and certification tracking, and monitors workforce readiness.
- Supports safety training and program administration in coordination with operational divisions.
SOP's and Document Control- Develops, revises, and maintains SOPs and policy and procedure manuals, working with operational divisions to document how work is performed.
- Maintains document control for SOPs, including version tracking, review cycles, and distribution.
- Collaborate with Collection Operations, Fleet, Assets and Facilities, and Customer Experience so SOPs and training are consistent across service areas.
Process Improvement and Analysis- Evaluates workflows and operations across Solid Waste Management and develops recommendations to improve efficiency, consistency, and service reliability.
- Compiles and analyzes data, produces reports, and interprets results to identify opportunities for improvement and training needs.
- Participates in the design and implementation of new or redesigned processes, systems, and tools to support continuous improvement.
- Works with division leadership to resolve complex process and coordination issues across divisions.
Special Projects and Leadership Support- Completes special projects and research assigned by the Senior Assistant Director.
- Prepares reports, presentations, and recommendations for leadership.
- Represents the Senior Assistant Director at meetings and with other City departments as needed.
WORKING CONDITIONS The position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. Requires the ability to make simple gross motor responses within large tolerances.
MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTSRequires a Bachelor's degree in Business Administration, Public Administration or a field directly related to the type of work being performed.
Substitution: Graduate degrees related to the type of work to be performed may substitute for the experience requirement on a year-for-year basis.
EXPERIENCE REQUIREMENTSFive (5) years of professional administrative, financial or analytical experience related to the type of work being performed are required.
Substitution: Professional experience related to the type of work to be performed may substitute for the education requirement on a year-for-year basis.
LICENSE REQUIREMENTSNone
PREFERENCESPreference will be given to candidates with:
Experience in Resource Management is preferred. Intermediate level and above of the Microsoft Office Suite a plus.
GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRED NoneHowever, the department may administer a skill assessment evaluation.
SAFETY IMPACT POSITIONNo If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATIONFactors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
Pay Grade 28APPLICATION PROCEDURESOnly online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period.
Applications must be submitted online at:
To view your detailed application status, please log-in to your online profile by visiting: or call 832-393-6032.
If you need special services or accommodations, call 832.393-6032. (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
01
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
02
What is the "highest" level of education you have "completed", not attended?
- High School Diploma/GED
- Associates Degree
- Bachelors Degree
- Masters or higher
- None of the above
03
What was your "degree" concentration?
- Communications
- Strategic Planning
- Waste Management
- Public Administration
- Business Administration
- Other
- I do not have a degree
04
How many verifiable years of professional administrative, financial, or analytical experience related to the type of work being performed do you possess?
- Less than 3 years
- 3 to less than 5 years
- 5 to less than 7 years
- 7 to less than 9 years
- 9 or more years
- I do not have any experience
05
Please indicate your "highest" level of proficiency in Microsoft Office Suite.
- BASIC: Create a new document, enter text, and save it; navigate in a document and perform a search; format cells, rows, and columns; modify a database and insert data from another; application; create title and bullet slides; work with text, drawn objects, and drawing tools.
- INTERMEDIATE: Create mail merges, sort and filter them; customize toolbars; run and record Macros; filter data and manage a filtered list; create and modify some Macro commands; create, modify, and format charts; create basic Macros to automate forms and data entry; customize the appearance and functionality of reports; use hyperlinks and perform data integration.
- ADVANCED: Manage table data, sort and filter merges, advanced techniques for analyzing and manipulating data in Excel. delete e-mails from the Inbox, Sent Items and Deleted Items folders, Add, edit, move and delete appointments on your calendar.
- I have no experience with MS Office.
06
Describe your experience developing and delivering training programs, and how you measured their effectiveness. If no experience, please insert N/A)
07
Describe your experience writing, revising, or managing standard operating procedures or policy and procedure manuals.
08
Describe your experience working with field or operations staff to implement new procedures or training.
09
How many years of experience do you have in analytical, training, or process improvement work?
- Less than 3 years
- 3 to 4 years
- 5 to 7 years
- 7 or more years
Required Question
