Senior Specialist, Enterprise Ramp Management

The Sr Specialist, Enterprise Ramp Management converts complex, enterprise deals into live, revenue-generating merchants through a disciplined, end-to-end launch process. The role owns the journey from merchant commitment through successful go-live, early ramp, and transition to Account Management and Technical Account Management teams. The role builds a bridge between Sales and Account Management and sets a foundation for long-term growth with Checkout.com. Key Responsibilities • Own the transition from merchant commitment through launch: Confirm scope, commitments, stakeholders, dependencies, and target dates, then turn them into an executable launch plan. • Run the integrated delivery plan: Establish milestones, owners, meeting cadence, decision records, risk and issue tracking, dependency management, and escalation paths across the company and the merchant. • Lead client governance: Run project kickoffs, working sessions, and status reviews. Circulate agendas and decisions, track actions with owners and due dates, and maintain a clear record of what is complete, next, blocked, or awaiting a decision. • Communicate progress, risks, and recovery options: Provide concise and regular updates on accomplishments, upcoming work, blockers, risks, decisions required, and the impact of any change to the plan. • Drive launch readiness: Coordinate technical, operational, commercial, and customer readiness criteria. Lead the launch decision, cutover planning, and the initial support period after launch • Deliver a clean transition to the account team: Transfer implementation status, performance baseline, stakeholder map, open risks, operating model, growth opportunities, and every remaining action with a named owner and due date. Ideal Candidate • 5+ years of experience in enterprise project or program management, ideally in payments, fintech, or complex B2B SaaS implementations. • Proven experience delivering complex, multi-workstream customer launches across technical, operational, and commercial stakeholders. • Strong project governance skills, including critical-path management, risk and dependency tracking, scope control, executive communication, and escalation management. • Coordinate with technical stakeholders to translate business requirements into technical actions • Commercially minded, with a focus on time-to-revenue, customer value, and long-term account potential. • Effective at building customer trust, and coordinating teams across functions, geographies, and time zones. • Passionate about building repeatable playbooks, and energized by refining and improving processes, as this is a new merchant-facing role. Nice to have: Experience as an Implementation Manager, Launch Manager, Enterprise Onboarding Project Manager, Technical Program Manager, or equivalent; formal project management certification (PMP) is helpful but not required. Additional Information