About the Role
The Senior Solutions Engineer - Platform & Analytics will interface with customers to identify their needs and collaborate with various engineering and operation departments to ensure a plan is in motion to improve the customer's experience. This position requires high-level thinking to architect solutions across a variety of hardware and a passion for focusing and committing.
Working on this technology, you will have the opportunity to have a major impact on the implementation and quality of Quvia's next generation products. Our environment cultivates innovation and rapid product iteration within a creative solution space. We need a dedicated, organized, and efficient professional who thrives on being integral to a fast-paced startup environment. We need your skills as an excellent communicator who can set appropriate expectations, keep everyone apprised of progress and action items, manage project plans, balance workloads, and ensure we meet our commitments. You also excel at dealing with the complexities associated with large enterprise customers.
What You'll Do
- Collaborate with sales and product teams to understand customer requirements and design tailored satellite communication solutions.
- Conduct site surveys and feasibility studies to determine the best solutions for new customers
- Oversee the installation, configuration, and testing of Quvia systems across different business verticals.
- Troubleshoot complex issues during the POC phase and work with customer, QA and Engineering teams to deploy fixes as needed.
- Develop and maintain comprehensive documentation for all solutions and services provided.
- Act as a technical advisor to customers, offering guidance on best practices and optimal usage of terrestrial and satellite communication systems.
- Conduct training sessions and workshops for customers and internal teams on the operation and maintenance of Quvia products and their value proposition.
- Stay updated on the latest advancements in Quvia systems.
- Coordinate with cross-functional teams, including sales, product management, systems, engineering, QA, and service delivery, to ensure successful project execution.
- Manage a clean handover from POC to service delivery and support.
What You'll Need
- Bachelor's or Master's degree in Electrical Engineering, Telecommunications, Computer Science, or a related field.
- At least 5 to 7 years of experience in customer-facing solutions engineering experience, comfortable owning technical discovery and scoping, with a prototyping mindset to support demos and the entire POC lifecycle.
- At least 5 to 7 years of experience in implementing networking concepts, with strong Linux command-line skills and scripting in Python or Bash, plus comfort using REST APIs and JSON for integration work.
- At least 5 to 7 years of experience in sizing, testing, and validating server hardware, plus familiarity with hypervisors (VMware vSphere, Hyper-V, or KVM).
- At least 5 to 7 years of experience with front-end development skills for building quick dashboards, whether in a JS framework or with tools like Grafana.
- Working knowledge of data engineering and analytics-building pipelines, working with SQL, and turning network telemetry into insight.
- Must possess strong communication skills, with the ability to convey technical concepts to non-technical stakeholders and the ability to handle competing priorities simultaneously.
Preferred Qualifications
- Network telemetry and observability fluency across SNMP, NetFlow and IPFIX, syslog, SQL, and dashboarding tools such as Grafana.
- Vertical domain experience in one or more of aviation, maritime, cruise, hospitality or offshore energy.
What We'll Offer
- Connectivity and content engineering and business knowledge
- Opportunity to work in cross-functional teams
- Competitive Salary
- 401(k) with 100% match up to 4.0% after one year of service
- Competitive health benefits, including optical and dental
- Life Insurance
- Performance Bonus
- Flexible paid time off policy
- Monthly Phone Allowance
