5+ years as a Solutions Engineer, Solutions Architect, or Technical Account Manager in enterprise software.
Proven experience in solution design from pre-sales to implementation and go-live.
Background in supply chain, cold chain, logistics, or quality management, preferably in regulated industries.
Hands-on experience with enterprise software configuration and data integrations.
Familiarity with design tools like Figma or FigJam, and project tracking tools like Linear or Jira.
Experience in coordinating cross-functional technical delivery and creating reusable implementation materials.
Responsibilities
Lead technical and process discovery with stakeholders to understand workflows and constraints.
Deliver tailored product demonstrations and address technical objections with relevant scenarios.
Own solution designs, including modules, data needs, integrations, and delivery phases.
Develop sequenced implementation plans and statements of work, identifying effort and risks.
Support proposals by ensuring technical deliverability of commitments.
Lead solution workshops and guide software configuration through to customer go-live.
Coordinate deliverables across Product, Data, Engineering, and Delivery teams.
Benefits
Comprehensive health insurance options.
Retirement savings plan with company match.
Generous paid time off policy.
Professional development opportunities.
Collaborative and innovative work environment.
Full Job Description
About the Role
This customer-facing role connects the solution sold with the work delivered, from initial discovery through implementation and go-live. As part of the Commercial organization, you will partner with Sales, Customer Success, Product, and Engineering to design practical solutions for supply chain and cold chain customers. What You'll Do
Lead technical and process discovery with supply chain, quality, logistics, and IT stakeholders to understand workflows, systems, data, and constraints.
Deliver tailored product demonstrations and address technical objections using customer-relevant scenarios.
Own solution designs, including applicable modules, data needs, integrations, scope, and delivery phases.
Turn designs into sequenced implementation plans and statements of work, identifying effort, dependencies, and risks.
Support proposals and commercial documents by ensuring commitments are technically deliverable.
Lead solution workshops, guide software configuration, and remain accountable through customer go-live.
Coordinate handoffs and deliverables across Product, Data, Engineering, and Delivery teams.
At least 5 years of experience as a Solutions Engineer, Solutions Architect, or Technical Account Manager delivering enterprise software implementations.
Experience owning solution designs from pre-sales through implementation and go-live, including tailored demonstrations and technical sales discussions.
Background in supply chain, cold chain, logistics, or quality management, ideally in a regulated industry with compliance and traceability needs.
Hands-on experience configuring or implementing enterprise software, plus familiarity with data integrations, APIs, and system interoperability.
Proficiency with design and documentation tools such as Figma or FigJam, and project tracking tools such as Linear or Jira.
Experience coordinating cross-functional technical delivery and building reusable implementation materials is valuable.
Compensation & Benefits
Salary range: $140,000 to $180,000 USD annually. Visa sponsorship is not available. Location
