5-7 years in a pre-sales solution engineering or customer-facing role, preferably in End User Computing.
Strong understanding of enterprise architecture with experience in Windows desktop/application management and endpoint security.
Proven ability to deliver engaging demos and presentations to both technical and executive audiences.
Familiarity with subscription-based market models and strategies for customer adoption.
Excellent skills in communication, problem-solving and stakeholder management.
Experience in desktop management spanning Windows, macOS, Linux or ChromeOS.
Knowledge of mobile device platforms, including Android, iOS, and iPadOS.
Responsibilities
Build and maintain strong relationships, acting as a trusted technical advisor for the customer.
Develop a deep understanding of customer's technical environment and business objectives to align solutions accordingly.
Navigate digital transformation journeys alongside CIOs, CTOs, and IT leaders.
Provide insights to influence product direction based on customer feedback and industry trends.
Collaborate closely with sales counterparts for account planning and driving sales opportunities to closure.
Stay informed on Digital Workspace developments and competitive landscapes to enhance sales effectiveness.
Respond to Requests for Proposals (RFPs) and Requests for Information (RFIs) with thorough technical insights.
Benefits
Opportunity to work in a high impact and visible role that bridges technology and client needs.
Engage in continuous personal and professional development within the Solution Engineer community.
Access to multi-functional teams for collaborative success across customer journeys.
Ability to influence company product direction with direct customer insights.
Participate in industry events to expand knowledge and network.
Full Job Description
Job Description:
What is the opportunity?
The Omnissa Senior Solution Engineer is a high impact, visible, and inspirational role in bridging the gap between our technical solutions and our clients' needs. You will be responsible for understanding the intricacies of our product portfolio and effectively communicating their value proposition to your customers. As Trusted Advisors the SC empowers customers with clarity and confidence in the power of the Omnissa platform to achieve our customers desired business outcomes.
What you are:
A technical resource who uses your industry, product and solution expertise to educate customers on solutions that are aligned to their business objectives
A partner to your sales counterpart who designs and implements a plan that aligns with the goals of the team - making quota, providing successful outcomes for customers, creating an effective and enjoyable working environment and relationship
A highly valued member of the sales team who is a master resource in the sales kit, one who creates trusted advisor level relationships with customers to round out the sales/SE 'divide and conquer' partnership
What You'll Do
Build and maintain strong relationships with your customers acting as a trusted advisor who is responsible for the end-to-end technical relationship at the customer - be the CTO of your account!
Develop a deep understanding of customer's technical environment, business objectives, any business challenges or pain points and align those with the right solution(s).
Build strong relationships with IT leaders (CIOs, CTOs, Architects) and guide them through their digital transformation journey
Influence product direction by sharing customer insights and industry trends
Winning Sales opportunities with Tight collaboration with your sales counterpart in account planning, campaign development and active engagement in progressing sales stages with ownership of technical closure
Demonstrate strong knowledge in Digital Workspace industry developments including tackling competitive threats and comparisons in sales opportunities
Respond to RFPs/RFIs
Ability to present our technology vision and value proposition to all levels of audience from executives to technical practitioner
Pro-actively drive meetings, exhibit strong communication skills and the ability to influence decisions through effective presentations, product demonstrations, and technical discussions with customers at all levels from Executive (CISO) to practitioner
Take full ownership of your accounts by providing thought leadership and perspective while ensuring customer's best interest takes priority.
Deep understanding and product knowledge used in explaining the most up to date product features/benefits and competitive position, understanding and responding to the competition, gathering, and applying market knowledge
Utilize resources and tools to manage whitespace and accuracy of the Install Base to drive expansion in current product lines as well as adoption of additional product lines
Building and implementing strategic, technical account plans that target cross-platform solutions
Orchestrating applicable supporting resources to ensure a one-team approach that properly services the needs of the customer driving to a defined outcome
Partner with multi-functional teams such as Solutions Architects, Specialists, Customer Success Managers, Product Management and Engineering to drive success across the customer journey
Performs special projects related to the SC function as assigned by management.
Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to customer success while actively participating within the SE community and at industry events
What You'll Bring
5-7 years in a pre-sales solution engineering role or a related customer-facing role; big plus for experience with End User Computing experience.
Strong understanding of enterprise architecture and Windows desktop/application management and end point security
Proven ability to deliver compelling demos and presentations to technical and executive audiences
Experience with subscription-based go-to-market models and customer adoption strategies
Excellent communication, problem-solving, and stakeholder management skills
Experience in desktop management. This may include Windows, macOS, Linux or ChromeOS.
Experience with mobile device platforms, including Android, iOS, and iPadOS.
