OVERVIEWWe're seeking a passionate
Senior Solutions Consultant to join our Customer Experience team and ensure every interaction with Automox ends with a happy customer. As a
Senior Solutions Consultant, you'll combine deep product knowledge with a genuine understanding of customer goals to deliver continuous value throughout the customer lifecycle. You'll build lasting customer relationships, proactively identify opportunities, and drive meaningful outcomes. You'll be the customer's advocate internally, ensuring our solutions align with their evolving needs.
WHAT YOU'LL OWN & DRIVE- Independently lead customer onboarding, platform implementation, solution optimization, and ongoing performance reviews.
- Assess customer environments and build Automox policies, device groups, and patching workflows aligned with their operational needs.
- Build customer trust through technical leadership, platform education, and clear guidance, including during challenging conversations.
- Partner with CSMs to address technical barriers, improve adoption, and maximize customer outcomes.
- Investigate patching and endpoint issues, document findings, and coordinate timely escalation to Support and Engineering.
- Maintain clear engagement documentation and create reusable knowledge base articles, scripts, and technical guidance.
- Read, troubleshoot, and modify PowerShell or Bash scripts; contribute scripts and software deployment content to our Worklet and Third-Party Software catalogs.
- Improve service delivery and internal tooling, and contribute to shared technical projects and knowledge sharing.
WHAT YOU BRING TO THE TABLE- 4+ years proven experience in a customer-facing technical role such as Systems Administration, Desktop Support, Solutions Engineering, or comparable technical IT role.
- Expert proficiency in at least one core OS-Windows, macOS, or Linux-including administration, configuration, troubleshooting, and update management.
- Proven production patch management experience, including deployment planning, testing, maintenance windows, reboot coordination, and failed-update troubleshooting.
- Skilled at diagnosing and resolving advanced technical issues, performing custom solutioning, and conducting root cause analysis. Experience working closely with support, engineering, and customer success teams is essential.
- Hands-on experience with endpoint or configuration management tools such as Automox, MECM/SCCM, Intune, WSUS, Jamf, NinjaOne, ManageEngine, BigFix, Tanium, or Ansible.
- Clear communication with technical and business stakeholders, from SysAdmins to C-level executives. Prior external consulting experience is preferred, not required.
- Ownership of engagements, competing priorities, and follow-through; a collaborative approach and willingness to expand current skill set and contribute broadly to team and company objectives.
- Preferred: familiarity with GitHub/Git, Jira, and customer success, CRM, or service delivery tools such as ChurnZero, Gainsight, Salesforce, or Rocketlane.
- Preferred: experience writing original scripts, working with APIs, Python, or Go, and administering multiple operating systems.
The salary range listed is the base pay range for this position. In addition, the total compensation package includes bonus, equity and benefits. Actual earnings may be less or more depending on a candidate's direct experience, skills, industry knowledge, and location.
Compensation
$110,000-$140,000 USD
LOCATIONWe are a fully distributed company of remote employees.
***Note: We currently don't hire in California or New York metro***
TOTAL REWARDS: Thrive with UsCompetitive Salary
Equity for Full-Time Employees
401K Match
Flexible PTO, generous sick time policy
Health & Wellness Comprehensive Health Plans with generous employer contributions
100% Company-paid Short Term/Long Term Disability and Life Insurance
Company HSA Contribution: $100-$200 per month based on tier
Happiness & Well-Being $25 per month Lifestyle Spending Account
Internet Reimbursement - $50/month
$500 Home office stipend
$10k Adoption Benefit
Comprehensive Family Planning Covered on Meritian Medical Plan
