OpportunityDeepgram is seeking a talented, support-focused Senior Solutions Architect (Applied Engineer) to join our Applied Engineering (AppEng) team. In this role, you will directly engage with customers to solve complex technical challenges while simultaneously building scalable solutions that enhance our support infrastructure. You'll own complete customer engagements in a post-sales capacity, and occasionally assist with pre-sales and implementation projects as needed. Your strong engineering background will enable you to resolve sophisticated technical issues, create repeatable solutions, and develop automation that allows the broader AppEng team to focus on high-impact pre-sales activities. This position offers an excellent path to grow into broader implementation and pre-sales roles while making an immediate impact on our customer support experience. As a key member of the Applied Engineering team, you'll influence our customer support strategy, and play a crucial role in ensuring our customers receive exceptional technical assistance throughout their journey with Deepgram.
About Applied Engineering at DeepgramThe Applied Engineering (AppEng) team at Deepgram combines the functions that other companies might separate into Solutions Engineering, Sales Engineering, Implementation, and Technical Support. We serve as the technical interface between Deepgram and our customers throughout their entire journey, from initial discovery and proof-of-concept, through implementation and onboarding, to ongoing technical support. We work closely with our Customer Success and Developer Experience (DX) teams to ensure a positive, growth-focused experience for our customers. This unified approach allows us to provide comprehensive technical guidance and build deeper relationships with our customers. As a support-focused Applied Engineer, you'll be primarily concerned with elevating our technical support capabilities while having opportunities to contribute to the broader Applied Engineering mission in pre-sales, implementation, and more.
What you'll do- Own the technical design and delivery of customer implementations and migrations, from kickoff through production cutover
- Lead deployment scaling work, including capacity planning, rollout sequencing, and verification methodology
- Design solutions that fit each customer's existing stack, constraints, and operational shape
- Partner with Customer Success and Account Executives on customer-side change management, including readiness, stakeholder alignment, and rollout communication
- Develop reusable implementation patterns, reference architectures, and deployment playbooks that the broader AppEng team and customers can reuse
- Create automation and self-service tooling that compresses time-to-value for repeatable implementation work
- Collaborate with product and engineering teams to advocate for customer needs and influence the roadmap based on patterns observed in active deployments
- Provide support for the most complex post-onboarding cases when escalation crosses into Solutions Architect territory
- Occasionally support pre-sales technical work, including discovery, scoping, and proof-of-concept design
Time allocation- 50% - Customer implementation and scaling engagements
- 20% - Building reusable patterns, reference architectures, and automation
- 15% - Pre-sales technical support, including discovery, demos, and proof-of-concepts
- 10% - Documentation and knowledge sharing
- 5% - Complex post-onboarding escalations and collaboration with Technical Support Engineers
Your first 90 days- First 30 days - Complete comprehensive onboarding to understand Deepgram's technology, products, and the patterns we use for implementations. Gain proficiency with our core APIs and documentation. Shadow active implementation engagements to build familiarity with how the AppEng team operates during customer change phases.
- 60 days - Begin owning customer implementation engagements end-to-end, leading technical design and partnering with Customer Success on rollout. Start contributing to reusable implementation patterns and reference architectures.
- 90 days - Own the technical delivery of multiple concurrent customer implementations. Develop and deliver scalable solutions for repeatable customer change patterns. Begin contributing to the Applied Engineering team's implementation methodology and mentoring newer team members.
You'll love this role if you...- Enjoy seeing customer technical environments transformed through careful implementation work
- Are passionate about reducing the time it takes any customer to reach production value with Deepgram
- Find satisfaction in designing patterns that scale beyond a single customer engagement
- Have a talent for identifying recurring needs across customers and translating them into reusable artifacts
- Are energized by deploying cutting-edge Voice AI in production environments with real customers
- See implementation work as a strategic function that drives customer growth and retention
It's important to us that you have- 3+ years of experience implementing or deploying technical solutions for enterprise customers, ideally in customer-facing technical roles
- Strong software engineering background with professional development experience in at least one modern programming language, such as Python, JavaScript / TypeScript, Rust, C / C++, or similar languages. This is a builder role where strong software engineering skills are required.
- Experience leading technical delivery of production deployments, from design through cutover
- Proven ability to scope complex technical work and sequence it for successful delivery
- Excellent written and verbal communication skills with the ability to explain technical concepts clearly to engineering and business stakeholders alike
It would be great if you had- Experience with speech recognition, natural language processing, AI Voice agents, or related AI technologies
- Knowledge of cloud platforms (AWS, GCP, Azure) and containerization technologies like Docker and Kubernetes
- Experience with API-first products and developer tools
- Background in change-management or implementation methodology
- Experience producing reference architectures, deployment playbooks, or implementation templates
Notice: We're aware of individuals impersonating Deepgram recruiters. All legitimate Deepgram recruiting communication comes from an [redacted].com email address. If you've received a message claiming to be Deepgram, please forward it to [redacted].
